Senior Network Services Advisor

hpe; Bogotá ciudad; Presencial; COP 150.000.000 - 260.000.000; Jornada completa

Descripción de la vacante

Hewlett Packard Enterprise in Bogotá, Colombia, seeks a Sr. Technical Service Advisor to drive advanced services for designated customers.

You will act as the primary liaison for post-sales issues, coordinate service delivery, and collaborate with engineering and services teams to optimize network reliability and performance. The role emphasizes stakeholder communication, proactive problem resolution, and delivering value through health checks, software/service upgrades, and risk mitigation in

Formación

• Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent.
• 8+ years’ experience designing, implementing, and resolving complex Datacenter IP/MPLS networks.
• Experience in customer-facing roles is an asset.

Responsabilidades

• Represent HPE Networking customer service to the customer and as the customer back to Juniper.
• Act as a single point of contact for post-sales customer service issues in the account.
• Support alignment to services sales and product sales activities.
• Track and manage the deliverables of HPE Networking Foundation care, Advanced Care, Premium Care.
• Escalate critical issues among HPE Networking technical support teams and assist with resolutions.
• Coordinate and oversee all customer service delivery into the account and maintain the support plan.
• Engage early on major projects to consider service requirements and risk management.
• Conduct periodic reviews with the customer on service delivery metrics and SLA compliance.

Conocimientos

IP networking

Routing protocols

Customer communication

Educación

Bachelor's degree

Descripción del empleo

Hewlett Packard Enterprise in Bogotá, Colombia, seeks a Sr. Technical Service Advisor to drive advanced services for designated customers.

You will act as the primary liaison for post-sales issues, coordinate service delivery, and collaborate with engineering and services teams to optimize network reliability and performance. The role emphasizes stakeholder communication, proactive problem resolution, and delivering value through health checks, software/service upgrades, and risk mitigation in