Senior Manager - Sales Operations AMER

usemultiplier.com; Colombia; Híbrido; CAD 170.000 - 255.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work arrangement

Colombia-based role

Competitive compensation package

Descripción de la vacante

usemultiplier.com is seeking a Sr. Sales Operations Manager to lead AMER region processes from Colombia. You will own pipeline reviews, forecasting, territory planning, and commission administration while partnering with sales leadership and cross-functional teams to ensure scalable growth.

You will implement dashboards, optimize sales tools, and drive efficiency across CRM, CPQ, and BI platforms to boost rep productivity. English fluency and strategic collaboration are essential.

Formación

• 5–8 years of experience in Sales Operations, Revenue Operations, or a related function supporting B2B sales teams.
• Proven track record managing end-to-end sales operations in AMER or similarly complex geographies.
• Strong proficiency in CRM platforms (Salesforce preferred) and BI tools (Tableau, Looker, or similar).
• Advanced analytical skills with the ability to translate data into actionable insights and strategic recommendations.
• Excellent proficiency in English (written and verbal) — daily communication with stakeholders across the Americas.

Responsabilidades

• Own end-to-end pipeline reviews for AMER region with data hygiene and stage accuracy.
• Lead forecasting processes and provide data-driven revenue projections.
• Design and maintain dashboards for real-time visibility into pipeline health and forecast accuracy.

Conocimientos

Sales Operations

Revenue Operations

CRM proficiency

Business intelligence

English proficiency

Project management

Analytical thinking

Herramientas

Salesforce

Tableau

Looker

Xactly

CaptivateIQ

Spiff

Excel/Google Sheets

Descripción del empleo

Sr. Sales Operations Manager

AMER Region | Colombia | Full-Time

About the Role

We are looking for a Sr. Sales Operations Manager based in Colombia to own and drive Sales Operations across the AMER region. In this role, you will serve as the strategic backbone of our AMER sales organization, managing everything from pipeline reviews and forecasting to territory planning, commission administration, and sales efficiency initiatives. You will partner closely with sales leadership and cross-functional teams to ensure operational excellence and scalable growth.

Key Responsibilities

Pipeline Management & Forecasting

• Own the end-to-end pipeline review cadence for AMER, ensuring data hygiene, stage accuracy, and timely progression of deals.
• Drive weekly and monthly forecasting processes, partnering with sales leaders to deliver accurate, data-driven revenue projections.
• Develop and maintain dashboards and reports that provide real-time visibility into pipeline health and forecast accuracy.

Commissions & Incentive Compensation

• Administer and manage the AMER sales commission plans, including calculation, dispute resolution, and payout coordination with Finance.
• Collaborate with leadership to design and refine incentive structures that drive desired sales behaviors and outcomes.
• Ensure accurate and timely commission statements and reporting for all AMER quota-carrying roles.

Territory Planning & Account Assignment

• Lead annual and mid-year territory planning exercises, balancing workload, market opportunity, and strategic priorities.
• Define and maintain account segmentation models and assignment rules to maximize coverage and minimize conflicts.
• Partner with sales leadership on go-to-market alignment and territory carve-outs for new products or segments.

Sales Efficiency & Process Optimization

• Identify operational bottlenecks and implement scalable process improvements across the AMER sales organization.
• Analyze sales productivity metrics (quota attainment, win rates, cycle times, ramp times) and recommend actions to improve performance.
• Drive adoption of sales tools and technologies (CRM, CPQ, BI platforms) to streamline workflows and enhance rep productivity.

Account Building & Strategic Support

• Support account planning initiatives by providing data, insights, and operational frameworks to sales teams.
• Collaborate with Marketing and Customer Success to ensure alignment on account-based strategies and expansion plays.

Qualifications

Required

• 5–8 years of experience in Sales Operations, Revenue Operations, or a closely related function supporting B2B sales teams.
• Proven track record managing end-to-end sales operations processes for the AMER region or a similarly complex geography.
• Strong proficiency in CRM platforms (Salesforce preferred) and business intelligence tools (Tableau, Looker, or similar).
• Advanced analytical skills with the ability to translate data into actionable insights and strategic recommendations.
• Excellent proficiency in English (written and verbal) — this is a must, as you will communicate daily with stakeholders across the Americas.
• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment.
• Experience with commission management tools (Xactly, CaptivateIQ, Spiff, or similar).

Preferred

• Experience working in a globally distributed team, especially supporting teams in North America from a Latin American hub.
• Familiarity with CPQ tools, sales engagement platforms, and data enrichment solutions.
• Background in SaaS or technology industry sales operations.
• Experience with advanced Excel / Google Sheets modeling and SQL for ad-hoc analysis.
• Spanish proficiency is a plus but not required.

What We Offer

• A high-impact, strategic role with visibility across the AMER sales organization.
• Opportunity to shape and scale sales operations processes from the ground up.
• Collaborative and inclusive team culture that values diverse perspectives.
• Competitive compensation and benefits package.
• Flexibility to work from a co-working space or hybrid environment in Colombia.

Location

This role is based in Colombia, supporting the AMER region. You must be comfortable working across US and Canadian time zones as needed. English proficiency is mandatory.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.