Senior Manager, Delivery Management

Amadeus; Bogotá; Ibrido; COP 300.000.000 - 520.000.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive remuneration

Annual bonus

Paid time off

Health insurance

Hybrid work at Bogota office

Professional development

Diverse and inclusive workplace

Descrizione del lavoro

Amadeus is seeking a Senior Manager, Delivery Management to lead and coach a Bogota-based team of Delivery Managers across airline accounts in the Americas. You will personally direct a strategic, complex customer program and align cross-functional teams to deliver scope, schedule, cost, quality, and customer outcomes.

You will establish governance, executive reporting, and serve as the senior escalation point for delivery issues while fostering collaboration across Product, Engineering,

Competenze

• Experience leading delivery or project managers across multiple functions and geographies.
• Ability to manage integrated scope, schedule, budget, resources, risks and governance.
• Fluency in English and Spanish; strong communication with senior stakeholders.

Mansioni

• Coach and develop Bogotá-based Delivery Managers, setting clear objectives and accountability.
• Lead a strategic customer program from initiation to closure with accountable scope, plan, budget and quality.
• Establish governance, reporting, and a consolidated view of commitments; act as senior escalation point.

Conoscenze

Leadership

Stakeholder communication

Program management

Formazione

University degree in business, engineering, computer science, aviation

Descrizione del lavoro

Senior Manager, Delivery Management

About The Business Area/Department

Customer Delivery Services Americas turns customer commitments into successful technology outcomes across the region. The team brings together delivery leadership, product, engineering, services, operations and commercial stakeholders to implement complex airline and travel solutions and sustain trusted customer partnerships.

Summary Of The Role

The role will have two angles:
You’ll animate & coach locally a Bogota-based team of Delivery Managers, working on different airline accounts across the regions.
You’ll be personally directing a strategic, complex customer program.
Through this role, you’ll combine people leadership with senior program accountability, aligning cross-functional teams to deliver scope, schedule, cost, quality and customer outcomes.

In This Role You’ll

• Coach and develop Delivery Managers in Bogota, setting clear objectives, allocating work, managing performance and building capability, succession and an engaged local delivery community.


• You’ll also contribute to develop the local Bogota ecosystem, fostering collaborations between the Delivery Teams and other local teams Engineering, Helpdesk, ..)


• Personally lead a strategic customer program from initiation through acceptance and closure, with accountability for scope, integrated plan, budget, resources, quality, risks, issues, dependencies and change.


• Establish effective governance and executive reporting, maintain a consolidated view of commitments and decisions, and act as the senior escalation point for customer and delivery issues.


• Build trusted relationships with customer IT and business executives, and mobilize Product, Engineering, Services, Operations, Commercial and other line organizations to secure commitments and deliver contracted outcomes.

About The Ideal Candidate

• You bring substantial experience in customer-facing technology delivery, including direct leadership of Delivery or Project Managers and hands-on ownership of large or complex projects or programs across multiple functions, geographies or business lines.


• You have proven command of integrated scope, schedule, budget, resources, risks, issues, dependencies, quality, change and governance, and can communicate clearly with senior customer and internal stakeholders.


• You combine strong people leadership with business and financial acumen, sound judgment under pressure, and the ability to create clarity, accountability and collaboration across organizational boundaries.


• You hold a university degree in business, engineering, computer science, aviation or a related discipline, or have equivalent relevant experience.


• You understand airline or travel technology delivery and are professionally fluent in English and Spanish.


• Regional and customer travel will be required as business needs demand.

What We Can Offer You

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.


• Work hybrid at our Bogota office.


• Professional development to broaden yourknowledge and enhance your skillswith on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.


• Enter a diverse and inclusive workplace, join one of the worlds top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working At Amadeus, You Will Find

A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-job training, formal learning activities, and day-to-day interactions with colleagues.

A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-standing relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.

Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.