Manager, Delivery Management

Amadeus; Bogotá; Hybrid; COP 120,000,000 - 240,000,000; Full time

Benefits offered by this job

Competitive remuneration

Annual bonus

Vacation and paid time off

Health insurances

Hybrid work in Bogota

Professional development

Diverse and inclusive workplace

Job summary

Amadeus is seeking a Manager, Delivery Management to lead end-to-end delivery and post-implementation support for airline customers in the Americas. You will coordinate internal teams and customer stakeholders to ensure on-time, high-quality delivery aligned with priorities.

The role requires deep airline IT delivery experience, knowledge of PSS components (Reservations, Inventory, DCS), and strong stakeholder management. A bachelor’s degree and ITIL/PM certifications are a plus.

Qualifications

• 7+ years of experience in project delivery or solution integration (airline technology preferred).
• Bachelor’s degree or equivalent work experience.
• Certifications in project management or ITIL are a plus.

Responsibilities

• Take full ownership of delivering contracted services, changes, and enhancements across Amadeus solutions.
• Ensure delivery activities are planned, tracked, and executed according to timelines and scope.
• Monitor KPIs and address deviations or risks impacting success.
• Serve as primary delivery point of contact for airline partners, engaging operational and IT stakeholders.
• Facilitate governance meetings and provide executive-level updates and escalations.
• Align delivery priorities with customer leadership to ensure transparency and trust.
• Coordinate across Operations, Product, Implementation, and Account Management teams for end-to-end delivery.
• Validate dependencies, readiness, and handovers; communicate clearly across all parties.
• Maintain governance and reporting, documentation, and compliance with delivery processes and audit standards.

Skills

Airline IT delivery

PSS domains (Reservations)

PSS domains (Inventory)

PSS domains (DCS)

Cross-functional collaboration

Governance & reporting

Executive updates & escalations

Clear communication

Education

Bachelor’s degree or equivalent work experience

PM/ITIL certifications

Tools

IT delivery tools

Job description

Manager, Delivery Management

About The Business Area/Department

Amadeus Customer Delivery Services America strives to deliver cutting‑edge solutions to our airline customers in the region. We bring deep expertise in the solutions we deploy, enabling us to tailor them to the airline’s specific needs while providing guidance on how to maximize their value.

Summary Of The Role

You are accountable for the successful delivery and operational follow‑up of Amadeus solutions for your assigned airline customers. You ensure that all contracted delivery activities are executed on time, with quality, and in alignment with customer priorities, while maintaining operational stability and customer satisfaction after implementation. Acting as the delivery counterpart to the airline, you coordinate internal Amadeus teams — Delivery, Operations, Product, Account Management and implementation — as well as customer stakeholders. You’ll manage ongoing delivery initiatives, changes, integrations, and service readiness to keep everything moving smoothly end‑to‑end.

In This Role You’ll

• In this role, you’ll take full ownership of delivering contracted services, changes, and enhancements across Amadeus solutions.
• You ensure that your delivery activities are properly planned, tracked, and executed according to agreed timelines and scope.
• You monitor your KPIs closely and proactively address any deviations or risks that could impact success.
• You’ll serve as the primary delivery point of contact for your airline partners, engaging both operational and IT stakeholders. You facilitate governance meetings, provide executive‑level updates, and manage escalations with confidence.
• You align delivery priorities with customer leadership, ensuring transparency and trust throughout the process.
• You coordinate across multiple Amadeus teams — Operations, Product, Implementation, Account Management — to guarantee end‑to‑end delivery alignment.
• You validate dependencies, readiness, and handovers, ensuring that delivery impacts are well understood and communicated clearly across all parties.
• You ensure rigorous governance and reporting, maintain accurate documentation, and uphold compliance with Amadeus delivery processes, tools, and audit standards.

About The Ideal Candidate

• You bring deep experience in airline IT delivery, with strong knowledge of PSS domains such as Reservations, Inventory, and DCS.
• You excel at driving complex implementations, partnering with customers, and navigating cross‑functional environments.
• You communicate clearly, manage priorities effectively, and thrive in roles where problem‑solving and customer focus are essential.
• You hold a relevant bachelor’s degree or equivalent work experience
• 7+ years of experience in project delivery or solution integration (airline technology is preferred).
• Certifications in project management or ITIL are a plus.

What We Can Offer You

• Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
• Work hybrid at our Bogota office.
• Professional development to broaden yourknowledge and enhance your skillswith on‑line learning hubs packed with technical and soft skills training that allow you to develop and grow.
• Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working At Amadeus, You Will Find

• A critical mission and purpose – At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
• A truly global DNA – Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
• Great opportunities to learn – Learning happens all the time and in many ways at Amadeus, through on‑the‑job training, formal learning activities, and day‑to‑day interactions with colleagues.
• A caring environment – Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
• A complete rewards offer – Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
• A diverse and inclusive community – We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
• A Reliable Company – Trust and reliability are fundamental values that drive our actions and shape long‑lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation,age, beliefs, disability or any other characteristics protected by law.