Senior Mac & IT Automation Engineer

Solvd, Inc.; Occidente; Vor Ort; COP 210.834.000 - 324.359.000; Vollzeit

Zusammenfassung

Solvd Inc. is seeking a Senior Desktop Support / Helpdesk Engineer to own the everyday tech experience for Solvd's employees, with a Mac-heavy fleet and a hands-on escalation lead. You’ll drive MDM migrations and manage identity across Microsoft 365 and Entra ID, while optimizing SaaS tools and security.

You’ll also lead onboarding/offboarding, mentor staff, and automate routine tasks. Join a global team that values continuous learning, collaboration across time zones, and responsible IT

Qualifikationen

• 5+ years in desktop support, helpdesk, or IT operations with at least 2 years at senior or escalation level.
• Expert-level macOS support with Apple Business Manager and Automated Device Enrollment.
• Hands-on administration of a Mac MDM platform - Jamf Pro, JumpCloud, Fleet, Kandji, or Intune.
• Strong Microsoft 365 and Entra ID administration - MFA, Conditional Access, and licensing.
• Experience in a SaaS-heavy, cloud-first company including SSO (SAML/OIDC) and SCIM provisioning.
• Scripting in Bash/zsh - Python or PowerShell is a plus.
• Experience supporting a remote, international workforce across multiple time zones including hardware logistics.
• Clear written and spoken English with the patience to explain technical issues to non-technical colleagues.
• A habit of documenting and improving processes, not just closing tickets.

Aufgaben

• Mac-first fleet management: manage macOS and Windows devices, provisioning, patching, OS upgrades, and break/fix.
• Evaluate and migrate MDM platforms (Jamf, JumpCloud, Fleet) and lead the Intune migration with configurations and communication.
• Enable zero-touch deployment via Apple Business Manager and Automated Device Enrollment for day-one readiness.
• Enforce security baselines (FileVault, OS updates, firewall, endpoint protection) and report.
• Own hardware lifecycle across regions: purchasing, inventory, shipping, repairs, disposal.
• Administer Microsoft 365—Exchange Online, Teams, SharePoint, OneDrive, licensing; manage Entra ID, MFA, CA, SSO; build SSO/SCIM integrations.
• Administer core SaaS tools, licenses; cut unused licenses and reduce shadow IT.
• Lead helpdesk escalation, onboarding/offboarding, ticket queue management, and mentorship; write KBs and self-service guides.
• Automate routine work with Bash/zsh, Python, or PowerShell; support security/compliance with IT & Security Manager; analyze ticket trends to fix root causes.

Kenntnisse

Desktop support

Escalation management

macOS expert

Mac MDM admin

Microsoft 365 admin

Entra ID admin

Scripting Bash

Python/PowerShell

English communication

Documentation & process improvement

Tools

Jamf Pro

JumpCloud

Fleet

Kandji

Intune

Microsoft 365

Entra ID

Jira Service Management

Freshservice

Zendesk

Jobbeschreibung

Solvd Inc. is seeking a Senior Desktop Support / Helpdesk Engineer to own the everyday tech experience for Solvd's employees, with a Mac-heavy fleet and a hands-on escalation lead. You’ll drive MDM migrations and manage identity across Microsoft 365 and Entra ID, while optimizing SaaS tools and security.

You’ll also lead onboarding/offboarding, mentor staff, and automate routine tasks. Join a global team that values continuous learning, collaboration across time zones, and responsible IT