Senior Endpoint Solutions Engineer - Windows, macOS, VDI

Infinite Computer Solutions

Bogotá

On-site

COP 292,047,000 - 389,395,000

Full time

2 hours ago

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Job summary

Infinite Computer Solutions is seeking a Senior Endpoint Solutions L3 engineer to own and advance enterprise endpoint services across Windows, macOS/iOS, VDI, and print services. You will serve as the top escalation point, drive automation via PowerShell, and guide L1/L2 engineers for stability, security, and compliance.

You will lead incidents, migrations, and service improvements while aligning with ITIL processes and operational best practices.

Qualifications

8-11 years in Endpoint, EUC, Infrastructure, or Workplace Technology environments.
Minimum 2 years in a senior engineer or technical lead role.
Hands-on with Microsoft Intune and SCCM; JAMF Apple management; Citrix VDI and AWS WorkSpaces/AppStream.
Active Directory, GPO, and endpoint security knowledge.
Advanced PowerShell scripting and automation skills.
Solid networking fundamentals and hybrid cloud experience.

Responsibilities

Own and support enterprise endpoint technologies across Windows, Apple, VDI, and Print Services.
Act as the primary L3 escalation point for complex issues.
Lead troubleshooting, incident resolution, upgrades, migrations, and service improvements.
Ensure SLAs, security standards, and best practices are followed.
Develop and maintain automation using PowerShell and endpoint tools.
Standardize patching, packaging, deployments, and configurations.
Drive modernization initiatives (Intune-first, zero-touch Apple deployments, cloud VDI).
Lead technical response for critical incidents; perform RCA and preventative actions.
Mentor L1/L2 engineers; support client discussions and service reviews.