Senior LATAM Customer Service Manager

7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity; Bogotá ciudad; Presencial; COP 90.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

Johnson & Johnson MedTech Colombia S.A.S. is seeking a Customer Service Manager to oversee Customer Service Center resources and lead operations for the Brazilian market. The role requires strong cross-functional collaboration with Supply Chain, Deliver, Finance, and Commercial teams.

You will manage a diverse team, drive service-level performance, and translate customer insights into improvements, while ensuring quality, compliance, and budget targets.

Formación

• Advanced proficiency in Portuguese, Spanish and English

Responsabilidades

• Oversee all Customer Service operations for the Brazilian market.
• Lead a team of supervisors and analysts reporting to the role.
• Ensure service-level objectives and KPIs are met.
• Collaborate with Supply Chain, Finance, Commercial and other partners.

Conocimientos

Advanced Portuguese

Advanced Spanish

Advanced English

MS Office

SAP

Outlook

Herramientas

MS Office

SAP

Outlook

Descripción del empleo

Johnson & Johnson MedTech Colombia S.A.S. is seeking a Customer Service Manager to oversee Customer Service Center resources and lead operations for the Brazilian market. The role requires strong cross-functional collaboration with Supply Chain, Deliver, Finance, and Commercial teams.

You will manage a diverse team, drive service-level performance, and translate customer insights into improvements, while ensuring quality, compliance, and budget targets.