LATAM Customer Service Specialist — Orders & Improvement

7456-Johnson & Johnson MedTech Colombia S.A.S. Legal Entity; Bogotá ciudad; Presencial; COP 26.784.000 - 46.872.000; Jornada completa

Descripción de la vacante

Johnson & Johnson in Bogote1, Colombia, is seeking a Customer Service Specialist to manage customer interactions, orders, deliveries, and support audits. You will analyze service data, solve issues across orders, inquiries, service disputes, and returns, and contribute to process improvements.

The role emphasizes customer relationships and continuous improvement. The position requires handling multi-channel communication, collaboration with internal teams, and expert knowledge of CRM processes

Formación

• Ability to make quick decisions.
• Perform efficiently and effectively.
• Deal with multi-source of information.
• Demonstrate proficiency in written and oral communications.
• Project Management.
• Analytics & Problem Solving.
• Customer Relationship Management.

Responsabilidades

• Manage interactions, queries, and requests from internal and external customers.
• Creation, processing and tracking of orders.
• Scheduling deliveries and appointments.
• Chat and call attention.
• Analyze customer service data to identify trends and areas for improvement.
• Audit support.
• Solve issues related to: Orders, account inquiries, Service issue & Dispute management, Returns, etc.
• Contribute to the resolution of more complex problems.
• Identification of improvement opportunities.
• Participation in projects and initiatives.
• Champions in processes related to customer service.

Conocimientos

Customer service

Data analysis

Communication skills

Decision making

Project management

CRM knowledge

Continuous improvement

Problem solving

Herramientas

MS Office

SAP

Salesforce

Descripción del empleo

Johnson & Johnson in Bogote1, Colombia, is seeking a Customer Service Specialist to manage customer interactions, orders, deliveries, and support audits. You will analyze service data, solve issues across orders, inquiries, service disputes, and returns, and contribute to process improvements.

The role emphasizes customer relationships and continuous improvement. The position requires handling multi-channel communication, collaboration with internal teams, and expert knowledge of CRM processes