Senior Java Support Engineer - Cloud Debug & Customer Focus

Sonatype; Bogotá, Distrito Capital; Presencial; COP 145.841.688 - 218.762.533; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Parental leave

Flexible working practices

Paid volunteer time off

Company wellness week

Descripción de la vacante

A leading software solutions provider is seeking experienced individuals in Bogotá for a technical support position. Candidates should have over 4 years of experience managing complex enterprise systems and a strong grasp of Java, REST APIs, and cloud environments. Excellent communication skills are essential, as the role involves direct client interaction. The company offers a diverse work environment with perks like parental leave and flexible working practices.

Formación

• 4+ years of experience supporting complex enterprise software solutions.
• Strong ability to read and understand Java code.
• Experience with testing and development of production-quality Java-based applications.
• Proficiency in SQL databases; PostgreSQL is a plus.

Responsabilidades

• Debug and troubleshoot incidents with Sonatype products and solutions.
• Respond to customer inquiries via support cases, email, chat, and phone.
• Assist product management in developing and prioritizing enhancement lists.
• Contribute to and maintain the Knowledge Base.

Conocimientos

Java code comprehension

REST API usage

Linux command-line skills

Scripting languages (Python, Bash, TypeScript)

Cloud platform experience (AWS, Azure, GCP)

Networking knowledge

Container technology (Docker, Kubernetes)

SQL databases (PostgreSQL)

Exceptional communication skills

Problem-solving ability

Herramientas

Jenkins

GitHub

Wireshark

Maven

Descripción del empleo

A leading software solutions provider is seeking experienced individuals in Bogotá for a technical support position. Candidates should have over 4 years of experience managing complex enterprise systems and a strong grasp of Java, REST APIs, and cloud environments. Excellent communication skills are essential, as the role involves direct client interaction. The company offers a diverse work environment with perks like parental leave and flexible working practices.