Senior IT Support & Security Lead (Remote)

AgileEngine, LLC.; Medellín; Remote; COP 221,498,000 - 316,426,000; Full time

Benefits offered by this job

Professional growth

USD-based pay

Exciting projects

Flextime

Job summary

AgileEngine, LLC. in Medellín (remote-first) seeks a Senior IT Support Specialist to manage devices, access, and IT support for a distributed team.

You will handle device lifecycle with Rippling, enforce security policies, and support users across multiple time zones with defined SLAs. Ideal candidates have 4+ years in IT support, strong knowledge of Google Workspace, endpoint security, and IT service management.

Qualifications

• 4+ years of experience in IT support, systems administration, or IT operations.
• 3+ years with device management platforms (Rippling preferred; Jamf/Intune acceptable).
• 3+ years of Google Workspace administration.
• 2+ years of endpoint security solutions (SentinelOne/CrowdStrike).
• Experience with IT service management and Jira Service Desk workflows.
• Strong access management and identity governance experience.
• Proven ability to lead IT initiatives and improve processes.
• Excellent communication; capable of training non-technical members.
• Strong project management and ability to handle multiple priorities.
• Experience in fast-paced startup or scale-up environments.
• Upper-intermediate English.

Responsibilities

• Device & Asset Management: manage end-to-end laptop lifecycle using Rippling, plus inventory tracking.
• Configure and deploy secure device images and software.
• Coordinate device shipping for remote-first teams.
• Handle device repairs and replacements.
• User Support & Access Management: process access requests via Jira Service Desk.
• User onboarding/offboarding, provisioning and deprovisioning.
• Provide IT support across multiple time zones with defined SLAs.
• Build internal IT knowledge base and self-service portal.
• Develop troubleshooting guides and FAQs.
• Identify technology pain points and drive improvements.
• Run IT satisfaction surveys and act on feedback.
• Maintain positive IT support across remote team.

Skills

Leadership

Project management

Training & mentoring

English (Upper-intermediate)

Communication skills

Tools

Rippling

Jamf

Intune

Google Workspace

SentinelOne

CrowdStrike

Jira Service Desk

Job description

AgileEngine, LLC. in Medellín (remote-first) seeks a Senior IT Support Specialist to manage devices, access, and IT support for a distributed team.

You will handle device lifecycle with Rippling, enforce security policies, and support users across multiple time zones with defined SLAs. Ideal candidates have 4+ years in IT support, strong knowledge of Google Workspace, endpoint security, and IT service management.