Senior IT Support & Access Specialist | Remote

AgileEngine, LLC.; Sur; Remote; COP 268,962,000 - 379,711,000; Full time

Benefits offered by this job

Professional growth

Competitive USD-based pay

Exciting projects

Flextime

Job summary

AgileEngine is seeking a Senior IT Support Specialist to manage devices, access, and IT support for a remote-first team, including security and compliance tasks. You will handle device procurement, deployment, and lifecycle management using Rippling, with strong emphasis on access governance and user lifecycle.

You will lead IT initiatives across multiple time zones, maintain a knowledge base, and ensure SLAs for response and resolution while partnering with security and ops teams in a

Qualifications

• 4+ years of IT support, systems administration, or IT operations experience.
• 3+ years with device management platforms (Rippling preferred; Jamf/Intune acceptable).
• 3+ years Google Workspace administration experience.
• 2+ years endpoint security experience (SentinelOne or CrowdStrike).
• Experience with IT service management and Jira Service Desk workflows.
• Strong access management, identity governance, and user lifecycle knowledge.
• Proven ability to lead IT initiatives and improve processes.
• Excellent communication; experience training non-technical staff.
• Strong PM and organizational skills for multiple priorities.
• Experience in fast-paced startup or scale-up environments.
• English: Upper-intermediate

Responsibilities

• Device & Asset Management across Rippling lifecycle, procurement to retirement.
• Maintain asset inventory across all company devices.
• Configure device images with security controls and software.
• Coordinate device shipping and remote-first team logistics.
• Handle device troubleshooting, repairs, replacements.
• Process access requests via Jira Service Desk with approval workflows.
• Onboard and offboard users including provisioning/deprovisioning.
• Password resets and basic user support; manage directories and access controls.
• Provide IT support across multiple time zones with defined SLAs.
• Build internal IT knowledge base and self-service portal.
• Develop troubleshooting guides and FAQs; drive improvements.
• Identify tech pain points and friction; implement solutions.
• Run IT satisfaction surveys and act on feedback.
• Maintain a positive IT support mindset for remote team.

Skills

IT support

Device management platforms

Google Workspace administration

Endpoint security

Jira Service Desk

Access management

Communication skills

Project management

Startup/scale-up experience

English (upper-intermediate)

Tools

Rippling

Jamf

Intune

SentinelOne

CrowdStrike

Jira Service Desk

Job description

AgileEngine is seeking a Senior IT Support Specialist to manage devices, access, and IT support for a remote-first team, including security and compliance tasks. You will handle device procurement, deployment, and lifecycle management using Rippling, with strong emphasis on access governance and user lifecycle.

You will lead IT initiatives across multiple time zones, maintain a knowledge base, and ensure SLAs for response and resolution while partnering with security and ops teams in a