Professional Services Engineer

Kaspersky Lab; Bogotá ciudad; Híbrido; COP 80.000.000 - 120.000.000; Jornada completa

Descripción de la vacante

Kaspersky Lab in Bogotá seeks a technical expert delivering onsite/remote professional services for enterprise clients, specializing in product deployment, configuration, and optimization. Acts as both a technical consultant and primary customer liaison during engagements.

You will document engagements, analyze requirements, design architecture, and build strong customer relationships while coordinating with Sales and Pre-sales teams. Fluent Spanish is mandatory; English is a plus.

Formación

• 5+ years of IT security implementation, configuration, upgrades, migrations, support and advisory services.
• Bachelor's degree in Information technology or related areas.
• Strong analytical, planning and soft skills.
• Strong experience in projects involving software implementation, configuration, migrations, upgrades, troubleshooting, risk and vulnerability assessment.
• Be able to communicate well in Spanish (mandatory), Portuguese (mandatory) and English (nice-to-have).
• Knowledge in IT and Cybersecurity frameworks/standards ISO 27001, NIST, ITIL, COBIT.
• Cybersecurity certifications like Security+, Cloud+, Linux LPI, Network+, CISSP, etc

Responsabilidades

• Perform deployments, configurations, upgrades and migrations of endpoint and non-endpoint security solutions on premise, cloud and hybrid environments.
• Document all aspects of the service engagement, including technical notes, time spent on projects and the status of the project via company systems.
• Analyze customer business requirements to create recommendations for hardware specifications as well as software settings in regards to Kaspersky applications.
• Communicate challenges to senior management that we may seek for a swift resolution either through additional Kaspersky resources.
• Participate in solution designs preparation for new or existing customers.
• Maintain close collaboration with colleagues from Sales and Pre-sales teams.
• Develop strong customer relationships to promote deeper involvement by our sales and services team.
• Troubleshooting endpoint and non-endpoint solutions at level 1 and level 2
• Collect, analyze and document risk and vulnerabilities for cybersecurity assessments
• Taking initiative on technical skills, self-learning and development towards obtaining Certifications.
• Conduct technical presentations in a natural language
• Meet and discuss with managers in order to understand their need and offer solutions and recommendations
• Design architecture according to customer needs
• Manage technical and non-technical aspects of professional services projects

Conocimientos

IT security

Risk assessment

Analytical skills

Communication

Educación

Bachelor's degree in Information technology

Herramientas

ISO 27001

NIST

ITIL

COBIT

Security+

Cloud+

Linux LPI

Network+

CISSP

Descripción del empleo

Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years. We have 400 million unique users, 270 000 corporate clients, 517 products, 1100 technological patents and 34 offices around the world.

Today our team has more than 5 000 top level experts, all of them regular people with their own talents and hobbies. Together we protect the world from cyber threats.

Join us to become part of an exceptional team, while remaining yourself and using your skills to keep us growing and evolving!

Role Summary

A technical expert delivering onsite/remote professional services for enterprise clients, specializing in Kaspersky product deployment, configuration, and optimization. Acts as both a technical consultant and primary customer liaison during engagements.

What You Will Be Doing

• Perform deployments, configurations, upgrades and migrations of endpoint and non-endpoint security solutions on premise, cloud and hybrid environments;
• Document all aspects of the service engagement, including technical notes, time spent on projects and the status of the project via company systems.
• Analyze customer business requirements to create recommendations for hardware specifications as well as software settings in regards to Kaspersky applications.
• Communicate challenges to senior management that we may seek for a swift resolution either through additional Kaspersky resources.
• Participate in solution designs preparation for new or existing customers.
• Maintain close collaboration with colleagues from Sales and Pre-sales teams.
• Develop strong customer relationships to promote deeper involvement by our sales and services team.
• Troubleshooting endpoint and non-endpoint solutions at level 1 and level 2
• Collect, analyze and document risk and vulnerabilities for cybersecurity assessments
• Taking initiative on technical skills, self-learning and development towards obtaining Certifications.
• Conduct technical presentations in a natural language
• Meet and discuss with managers in order to understand their need and offer solutions and recommendations
• Design architecture according to customer needs
• Manage technical and non-technical aspects of professional services projects

What You Will Need To Have/Know

• 5+ years of IT Security implementation, configuration, upgrades, migrations, support and advisory services
• Bachelor’s degree in Information technology or related areas
• Strong analytical, planning and soft skills
• Strong experience in projects involving software implementation, configuration, migrations, upgrades, troubleshooting, risk and vulnerability assessment
• Be able to communicate well in Spanish (mandatory), Portuguese (mandatory) and English (nice-to-have)
• Knowledge in IT and Cybersecurity frameworks/standards ISO 27001, NIST, ITIL, COBIT
• Cybersecurity and technical certifications like Security+, Cloud+, Linux LPI, Network+, CISSP, etc

Selection process

• HR interview
• Interview with Hiring Manager
• Interview with Head of Customer Service dept