Hybrid IT Support Manager — Incident & Service Delivery

TransUnion; Bogotá ciudad; Hybrid; COP 70,000,000 - 100,000,000; Full time

Job summary

TransUnion seeks a Manager I, IT Support to oversee IT service processes, strengthen governance, and ensure reliable and secure service delivery. This role collaborates across Technology, Security, and business stakeholders in a hybrid work model with occasional on-site requirements.

The ideal candidate has 5+ years in IT service management, strong leadership, and expertise in ITIL practices, with bilingual Spanish/English communication.

Qualifications

• Bachelor’s degree in Engineering, Business Administration, Information Technology, or related field.
• Five+ years in technology management, IT operations, or IT service management.
• Experience leading IT service processes and cross‑functional technology initiatives.

Responsibilities

• Manage and strengthen IT service processes (incident, problem, change, service transition).
• Ensure reliable and secure technology services with defined SLAs and risk controls.
• Coordinate with Technology, Information Security, business stakeholders and vendors; monitor performance indicators and drive governance.

Skills

IT service leadership

Incident management

Problem management

Change management

Service transition

Cross-functional coordination

IT governance

IT risk management

ITIL Foundations

Bilingual Spanish/English

Education

Bachelor’s degree in Engineering/IT/Business

Tools

ServiceNow

BMC

Job description

TransUnion seeks a Manager I, IT Support to oversee IT service processes, strengthen governance, and ensure reliable and secure service delivery. This role collaborates across Technology, Security, and business stakeholders in a hybrid work model with occasional on-site requirements.

The ideal candidate has 5+ years in IT service management, strong leadership, and expertise in ITIL practices, with bilingual Spanish/English communication.