Senior HR Services Analyst — Client Support & HRIS

Auxis LLC; Perímetro Urbano Barranquilla; On-site; COP 40,000,000 - 70,000,000; Full time

Job summary

Auxis, a Grant Thornton US company, is seeking a detail-oriented and customer-focused Sr. HR Services Analyst to join our dynamic team.

In this role, you will be a key player in delivering exceptional business and customer service support to one of our key clients. You will serve as a first point of contact, ensuring timely and effective resolution of inbound inquiries across multiple communication channels, via phone, email, chat, and text.

Qualifications

• English–Spanish language proficiency (oral and written 90% or higher, C1 or above).
• 2–3 years in a customer service/call center oriented role.
• High school diploma required.

Responsibilities

• Deliver first-contact resolution across channels (phone, email, chat, text).
• Handle high-volume inbound calls professionally and timely.
• Follow escalation guidelines and document conversations clearly.
• Identify needs, research issues, and provide solutions or alternatives.
• Educate clients on offerings and online employee portal functionality.
• Maintain documentation for client and worksite employee calls.
• Meet agent KPIs including call efficiency, quality, and NPS scores.
• Maintain confidentiality and handle sensitive information.

Skills

Bilingual EN/ES

Customer service

Independent worker

Attention to detail

Education

High school diploma

Tools

HRIS

Ticketing Systems

Job description

Auxis, a Grant Thornton US company, is seeking a detail-oriented and customer-focused Sr. HR Services Analyst to join our dynamic team.

In this role, you will be a key player in delivering exceptional business and customer service support to one of our key clients. You will serve as a first point of contact, ensuring timely and effective resolution of inbound inquiries across multiple communication channels, via phone, email, chat, and text.