Senior HR Automation & AI Transformation Analyst

SmartRecruiters, Inc.; Bogotá ciudad; Presencial; COP 298.072.000 - 430.549.000; Jornada completa

Descripción de la vacante

SGS is seeking an HR Optimization & Automation Senior Analyst to lead process analysis, redesign, and continuous improvement across HR Shared Services in GBS Americas. You will identify bottlenecks, drive automation and AI initiatives, and partner with HR Technology and IT on digital transformation.

A strong emphasis on KPI tracking and stakeholder engagement will shape measurable outcomes. The role requires 5–7 years in HR operations or transformation, hands-on automation experience, and

Formación

• Bachelor's degree in a related field.
• 5–7 years of experience in HR Operations, Shared Services, GBS, or related.
• Hands-on experience with automation and digital solutions.
• Experience with HR Shared Services or Global Business Services is desirable.
• Strong analytical, problem-solving, and project leadership skills.

Responsabilidades

• Lead end-to-end HR process analysis, redesign, standardization, and continuous improvement.
• Identify inefficiencies, bottlenecks, and automation opportunities across HR processes.
• Design and implement automation solutions using Power Automate, UiPath, Automation Anywhere, and Microsoft Copilot Studio.
• Develop and implement AI use cases including assistants, copilots, knowledge agents, and intelligent workflows.
• Partner with HR Technology and IT on digital transformation, RPA, workflow automation, and system integrations.
• Define and monitor operational KPIs, dashboards, and performance metrics.
• Lead root cause analysis and continuous improvement initiatives.
• Develop business cases and ROI analyses for automation and transformation projects.
• Facilitate workshops and support change management, adoption, training, and communication initiatives.
• Act as a strategic advisor to HR leaders on process excellence, automation, AI, and digital transformation.

Conocimientos

Process optimization

Automation

AI in HR

Stakeholder management

Project leadership

Data analytics

KPI dashboards

Educación

Bachelor's degree in related field

Herramientas

Power Automate

Power Platform

UiPath

Power BI

Automation Anywhere

HRIS/ATS platforms

Descripción del empleo

SGS is seeking an HR Optimization & Automation Senior Analyst to lead process analysis, redesign, and continuous improvement across HR Shared Services in GBS Americas. You will identify bottlenecks, drive automation and AI initiatives, and partner with HR Technology and IT on digital transformation.

A strong emphasis on KPI tracking and stakeholder engagement will shape measurable outcomes. The role requires 5–7 years in HR operations or transformation, hands-on automation experience, and