Senior Global Shipping Coordinator

World Courier Inc; Bogotá; Presencial; COP 29.016.000 - 46.872.000; Jornada completa

Descripción de la vacante

Cencora, Inc. is seeking a detail-oriented Customer Service professional to manage domestic and international shipment orders.

The role involves reviewing shipment requirements, contacting customers, and coordinating with global teams to ensure timely processing and updates throughout the shipment lifecycle. The ideal candidate will have a university degree in a related field, strong English communication skills, and at least 2 years of relevant experience, with additional credentials in

Formación

• University Degree in foreign trade, business administration, logistics, industrial engineering or related fields.
• Minimum 2 years related and progressive experience.
• Effective English communication, including writing, speaking, and interpersonal communication.
• University degree validation: Technician in logistics, business administration, industrial engineering or related careers with 3+ years of customer service experience.
• Technologist in logistics, business administration, industrial engineering or related careers with 2+ years of customer service experience.

Responsabilidades

• Answer emails and calls for the Customer Service Department.
• Create new shipment orders for domestic and international routes.
• Validate orders from the customer portal for accuracy of information and documentation.
• Work closely with global customer services teams.
• Use World Courier’s tools to search import requirements.
• Provide standard quotes to customers.
• Plan domestic routings and consider carrier requirements.
• Route domestic shipments on next reliable flights.
• Enter notes/instructions of customer expectations into the job file.
• Manage system visibility reports.
• Coordinate with World Courier offices to meet customer needs.
• Monitor shipment status and provide updates to customers.

Conocimientos

Customer service

Communication

Time management

Teamwork

Tech literacy

Supply chain knowledge

Attention to detail

Educación

University degree in foreign trade

Technician in logistics

Technologist in logistics

Technician/Technologist validation options

Herramientas

World Courier tools

CRM systems

Office software

Descripción del empleo

Cencora, Inc. is seeking a detail-oriented Customer Service professional to manage domestic and international shipment orders.

The role involves reviewing shipment requirements, contacting customers, and coordinating with global teams to ensure timely processing and updates throughout the shipment lifecycle. The ideal candidate will have a university degree in a related field, strong English communication skills, and at least 2 years of relevant experience, with additional credentials in