Agent Coordination Specialist II

World Courier de Colombia S.A.; Bogotá ciudad; Presencial; COP 27.900.000 - 44.640.000; Jornada completa

Descripción de la vacante

World Courier de Colombia S.A. is seeking a logistics coordinator who will manage freight recovery and tender at local airports, verify alerts to partner agents, and monitor performance to meet customer expectations.

You will ensure compliance with policies and SOPs while updating the Transportation Management System with partner updates. The role requires a bachelor's degree in administration or related field, at least 1 year of related experience, and fluent English.

Formación

• Excellent written and verbal communication skills.
• Fluency in English.
• Proficient computer skills.
• Professional demeanor.
• Excellent attention to detail to ensure accurate information is provided.
• Work well in a team environment.
• Ability to prioritize tasks and manage time effectively.
• Sense of urgency.
• Schedule flexibility; 24/7 company may require afterhours including holidays and weekends if necessary.

Responsabilidades

• Coordinate the recovery and tender of freight at local airports.
• Confirm that alerts sent to partner agents are received and understood.
• Monitor agents to ensure customer pickup and delivery expectations are met.
• Ensure compliance with Company and Regulatory policies and SOPs.
• Monitor, respond to and action emails.
• Update Transportation Management System with partner updates.
• Report any complaints or issues to management.
• Book shipments on next reliable direct flights on a Next Flight Out basis.
• Confirm departure and arrival of domestic shipments by reviewing airline websites.
• Guide partner agents in packaging materials and cold chain supplies when required.
• Monitor cold chain maintenance of shipments at airports and agent locations.
• Ensure timely freight recovery and communicate special instructions to agents.
• Proficiency in Cold Chain Management including Dry Ice packaging and Gel Packs.
• Provide excellent customer service by email and phone to internal and external customers.
• Capture and record agent fees and any extra charges in the TMS.
• Report discrepancies with airlines to ensure optimal departure times.
• Confirm packaging returns are updated and recovered by agents.

Conocimientos

Communication

English fluency

Computer skills

Professional demeanor

Attention to detail

Teamwork

Time management

Urgency

Schedule flexibility

Afterhours

Educación

Bachelor's degree in administration or related field

Descripción del empleo

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose.

If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Work Schedule: Monday to Friday 10:00AM to 07:30PM

Job Description

• Coordinate the recovery and tender of freight at local airports.
• Confirm that the alerts sent to our partner agents are received and understood.
• Monitor agents to ensure customer pickup and delivery expectations are met.
• Ensure that all Company and Regulatory policies and Standard Operational Procedures are followed.
• Monitor, respond to and action personal and group email accounts in a timely manner.
• Monitor and update the Transportation Management System based on updates received from partner agents.
• Report all complaints, concerns and issues to management immediately.
• Select the most optimal routing / book shipments on next reliable and direct flights on a Next Flight Out basis.
• Confirming the departure and Arrival of all domestic shipments by reviewing partner airline websites and actioning any.
• Assist in providing guidance to our partner agents in the preparation of packaging materials and cold chain supplies when required.
• Monitor and assist in the cold chain maintenance all shipments arriving at the airports and freight held at agent locations awaiting instructions/clearance for delivery.
• Ensure that freight is recovered in a timely manner and all special delivery instructions and pickup instructions are communicated to our partner agents and followed.
• Proficiency in Cold Chain Management which will include but not limited to Dry Ice/Packaging refurbishment and Gel Pack/Packaging configuration.
• Provide excellent customer service by email and phone to internal customers (Operations and Customer Service departments) and external customers (Partner Agents).
• Capturing and recording agent fees and accounting for any extra charges which may need to be recorded within the Transportation Management System.
• Report discrepancies directly with the airline to ensure optimal departure times.
• Confirming that all packaging returns are updated and recovered by our partner agents and emailing consignees for recovery updates.
• Maintain all individual Training Records, Certificates and Qualifications and complete tests by due date.
• Assist all Leadership Team Members in all daily functions and/or activities needed.
• Actively collaborate with internal and external departments to resolve issues.
• Make suggestions to improve existing processes, efficiency and consistency to improve performance of the department.

Education

• Graduate Bachelor's degree in administration, business administration, international business, or similar.

Work experience

• Normally requires not less than one (1) year directly related experience.

Skills and Knowledge

• Excellent written and verbal communication skills
• Proficient computer skills
• Fluency in English
• Professional demeanor
• Excellent attention to detail to ensure accurate information is provided
• Work well in a team environment
• Ability to prioritize tasks and manage time effectively
• Sense of urgency
• Work schedule flexibility.
• 24/7 company may require afterhours including holiday and weekend if necessary

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

World Courier de Colombia S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.