Senior Global Learning Tech & Ops Specialist

Johnson & Johnson Co.; Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Johnson & Johnson in Bogotá seeks a Global Learning Administration Senior Specialist to provide advanced operational support for enterprise learning technologies. As the SME and escalation point, you translate business needs into scalable solutions, support product governance, and ensure timely service delivery.

You will collaborate with Digital Product Owners, Operations, and training teams to drive improvements, measure impact, and enable adoption across a global learning ecosystem.

Qualifications

• Experience supporting enterprise learning technologies and operations.
• Proven ability to use data and root-cause analysis to improve quality and efficiency.
• Lean or Six Sigma experience is a plus.

Responsibilities

• Serve as SME for learning technologies and provide advanced support to learners and admins.
• Analyze requirements, propose scalable solutions, and lead high-impact escalations.
• Translate operational needs into clear requirements and contribute to product roadmaps and testing.
• Support learning deployments, system administration, reporting, and capability building.

Skills

Learning tech ops

Data analysis

Process improvement

Cross-functional collaboration

Stakeholder communication

Tools

Cornerstone OnDemand

Job description

Johnson & Johnson in Bogotá seeks a Global Learning Administration Senior Specialist to provide advanced operational support for enterprise learning technologies. As the SME and escalation point, you translate business needs into scalable solutions, support product governance, and ensure timely service delivery.

You will collaborate with Digital Product Owners, Operations, and training teams to drive improvements, measure impact, and enable adoption across a global learning ecosystem.