Senior Global Learning Tech & Operations Specialist

Johnson & Johnson Innovative Medicine; Bogotá; On-site; COP 80,000,000 - 120,000,000; Full time

Job summary

Johnson & Johnson Innovative Medicine is seeking a Global Learning Administration Senior Specialist in Bogotá, Colombia. You will provide advanced operational support for enterprise learning technologies, becoming a subject-matter expert and escalation point for learners, administrators, and Global Learning Administration teams.

In this role, you translate operational needs into clear requirements, contribute to product roadmaps, support deployments and reporting, and drive continuous

Qualifications

• Experience supporting enterprise learning technologies and operations.
• Ability to assess requirements and translate needs into actionable solutions.
• Lean or Six Sigma experience preferred.

Responsibilities

• Serve as a subject-matter expert for learning technologies and provide advanced support to learners and admins.
• Analyze requirements, suggest scalable solutions, and lead escalations.
• Translate operational needs into clear requirements and contribute to roadmaps and testing.
• Support deployments, reporting, and knowledge sharing.
• Own process improvement from problem definition through measurement and sustainment.
• Develop business cases, define customer value, and assess risks and resources.
• Build cross-functional partnerships to reduce handoffs and strengthen controls.
• Track performance and translate improvements into updated procedures and training.

Skills

Learning technologies

Operational excellence

Data analysis

Root-cause analysis

Cross-functional collaboration

Communication

Change management

Project management

Tools

Cornerstone OnDemand

Job description

Johnson & Johnson Innovative Medicine is seeking a Global Learning Administration Senior Specialist in Bogotá, Colombia. You will provide advanced operational support for enterprise learning technologies, becoming a subject-matter expert and escalation point for learners, administrators, and Global Learning Administration teams.

In this role, you translate operational needs into clear requirements, contribute to product roadmaps, support deployments and reporting, and drive continuous