Senior Genesys Cloud CX Engineer (Remote)

Miratech; Cordoba; Remote; COP 388,425,000 - 582,637,000; Full time

Job summary

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions. The role requires close collaboration with the Spanish team during Spanish business hours and bilingual fluency in Spanish and English.

You will design, develop, configure, and maintain Genesys Cloud CX solutions, optimize interaction flows, and implement outbound dialing campaigns while providing Level 2/3 support.

Qualifications

• 6+ years designing, developing and maintaining Genesys Cloud CX solutions.
• Fluent in English (B2+) and Spanish (C1+).
• Hands-on experience with Genesys Cloud Architect including call, messaging, IVR, and bot flows.
• Experience with Genesys Cloud Platform APIs, including REST API integrations and webhooks.
• Experience with Genesys Cloud Data Actions for REST/JSON APIs.
• Experience configuring Genesys Cloud Outbound Dialing (Predictive, Progressive, Preview).
• Experience with Recording, Quality Management, Analytics and Reporting APIs.

Responsibilities

• Design, develop, configure, and maintain Genesys Cloud CX solutions.
• Design and optimize interaction flows in Genesys Cloud Architect including IVR, ACD, queues, bots, and omnichannel interactions.
• Configure and optimize Genesys Cloud routing: queues, skills, schedules and routing rules.
• Develop integrations with external systems using Genesys Cloud Platform APIs, webhooks, and Data Actions for REST/JSON APIs.
• Develop and maintain Outbound Dialing configurations and campaigns.
• Implement conversational automation using Dialog Engine Bot Flows and Bot Connector; configure analytics, dashboards and reporting.
• Provide Level 2/3 technical support for incidents and requests with cross-functional teams.

Skills

Genesys Cloud CX

Architect experience

REST API integrations

Outbound Dialing

Bot flows

Analytics APIs

Quality Management

Tools

Genesys Cloud Architect

Webhooks

Job description

Miratech is seeking a Senior Genesys Cloud Engineer to design, integrate, support, and optimize contact-center solutions. The role requires close collaboration with the Spanish team during Spanish business hours and bilingual fluency in Spanish and English.

You will design, develop, configure, and maintain Genesys Cloud CX solutions, optimize interaction flows, and implement outbound dialing campaigns while providing Level 2/3 support.