Senior Delivery Operations Supervisor

Conduent; Colombia; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Conduent is seeking a capable supervisor to oversee complex operations, coach team members, and ensure timely completion of tasks. You will manage daily duties, set priorities, and coordinate with other supervisors to meet KPI goals.

In this role, you will apply policy-based decision making, resolve day-to-day issues, and drive continuous process improvements across teams, reporting to middle management and supporting leadership initiatives.

Qualifications

• Experience supervising complex business, technical support, or production teams.
• Ability to set priorities and ensure timely completion.
• Experience coaching teams to deliver KPIs.
• Strong decision making within policies and procedures.

Responsibilities

• Manages team members to process claims and answer calls efficiently.
• Coaches team to deliver KPI's and adheres to policy and procedures.
• Acts as liaison between operations and middle-management to ensure protocol compliance.
• Drives process improvements and operational initiatives across teams.
• Supports less experienced team leaders to raise performance.

Skills

Team leadership

Performance management

Training

Conflict resolution

Operational planning

Education

Bachelor’s degree in a related field

Job description

Conduent is seeking a capable supervisor to oversee complex operations, coach team members, and ensure timely completion of tasks. You will manage daily duties, set priorities, and coordinate with other supervisors to meet KPI goals.

In this role, you will apply policy-based decision making, resolve day-to-day issues, and drive continuous process improvements across teams, reporting to middle management and supporting leadership initiatives.