Global Delivery Lead, Medical Information

CONDUENT COLOMBIA S.A; Bogotá ciudad; On-site; COP 100,440,000 - 145,080,000; Full time

Benefits offered by this job

Training program (8 weeks)

Job summary

CONDUENT COLOMBIA S.A. is seeking a Senior Supervisor, Delivery to lead Medical Information teams and ensure top-tier service delivery across global operations.

You will drive KPI monitoring, staffing coordination, and escalation management to uphold quality and compliance. The role requires a Bachelor’s degree, 3–5 years of relevant experience, and C1 English, with advanced Excel/Office skills and familiarity with CRM systems.

Qualifications

• Bachelor's degree required; Life Sciences preferred but not mandatory.
• Postgraduate or Master's degree is a plus.
• Minimum 3 years of relevant experience; 5 years preferred.
• Healthcare industry and/or Medical Affairs experience is preferred.
• C1 English proficiency.
• Advanced Microsoft Office skills and CRM/reporting tools.

Responsibilities

• Support day-to-day operational management of Medical Information programs.
• Monitor KPIs, service levels, productivity, quality, and client expectations.
• Coordinate staffing coverage and workload distribution.
• Manage operational escalations and assist timely issue resolution.
• Monitor dashboards and reports to identify trends and improvements.
• Support quality monitoring, CAPAs, and operational controls.
• Participate in governance meetings and quality calibrations.
• Support onboarding, training, and ongoing team development.
• Identify operational risks and recommend corrective actions.
• Ensure compliance with SOPs, PVAs, regulatory requirements, and policies.
• Lead and support ~3–5 direct reports including agents and Team Leaders.

Skills

Team leadership

Operations management

Customer service

Problem-solving

Communication

Decision-making

Adaptability

Teamwork

Education

Bachelor's degree

Master's degree

Tools

Excel

PowerPoint

Outlook

SharePoint

Teams

CRM platforms

Reporting tools

Job description

CONDUENT COLOMBIA S.A. is seeking a Senior Supervisor, Delivery to lead Medical Information teams and ensure top-tier service delivery across global operations.

You will drive KPI monitoring, staffing coordination, and escalation management to uphold quality and compliance. The role requires a Bachelor’s degree, 3–5 years of relevant experience, and C1 English, with advanced Excel/Office skills and familiarity with CRM systems.