Critical Incident Manager — 24/7 Hybrid Leader

Accelya Group; Bogotá; Híbrido; COP 120.000.000 - 240.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

An open culture

Flexible working hours

Smart working: hybrid remote/office

Work-life balance

Multicultural environment

Descripción de la vacante

Accelya Group is seeking a Critical Incident Manager to own the lifecycle of major P1/P2 incidents, coordinating cross‑functional teams to restore services quickly and reliably. You will communicate with customers, manage bridges, and drive RCA governance and post‑incident improvements.

The role requires leadership in incident response, proactive monitoring, and collaboration with IT, DevOps, and engineering, in a hybrid Bogotá work environment.

Formación

• Experience in incident management and on-call rotations.
• Strong leadership and cross-functional collaboration.
• Excellent communication with customers and stakeholders.

Responsabilidades

• Manage and resolve critical P1/P2 incidents within SLAs.
• Lead incident response team across engineering, infrastructure, cloud, and support.
• Provide timely customer and stakeholder communications with clear ETA and progress.
• Own status updates for incident management dashboards and RCA repositories.
• Drive continuous improvement and automation to reduce incident recurrence.

Conocimientos

Incident management

Stakeholder communication

RCA & post-incident analysis

Leadership

Descripción del empleo

Accelya Group is seeking a Critical Incident Manager to own the lifecycle of major P1/P2 incidents, coordinating cross‑functional teams to restore services quickly and reliably. You will communicate with customers, manage bridges, and drive RCA governance and post‑incident improvements.

The role requires leadership in incident response, proactive monitoring, and collaboration with IT, DevOps, and engineering, in a hybrid Bogotá work environment.