Collections Specialist

Zimmer Biomet; Bogotá; Presencial; COP 26.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

Zimmer Biomet in Bogotá seeks an accounts receivable professional responsible for collecting past due invoices, monitoring assigned customer accounts, and minimizing credit risk in a global GBS environment.

You will work closely with Customer Service and Sales, respond to queries, resolve disputes, and ensure accurate cash applications. Daily follow-up by phone or email is required, with strong communication and problem solving skills.

Formación

• Professional degree in finance
• 2 years of relevant work experience or equivalent
• Preferred experience in accounts receivable

Responsabilidades

• Monitor assigned customer accounts and follow up on past due balances.
• Daily contact with customers by phone or e-mail to collect past due amounts.
• Collaborate with offshore BPO team on collections and cash applications.
• Research and resolve queries, disputes, complaints and short payments.
• Respond timely to e-mails and inquiries from internal and external customers.
• Maintain well-documented customer files and track collection efforts.
• Identify and escalate credit risks and uncollectable accounts.

Conocimientos

Customer service

Communication skills

Interpersonal skills

Positive attitude

Organization

Analytical skills

Instruction following

Work under pressure

MS Office

Educación

Professional degree in finance

2 years of relevant experience

Accounts receivable experience preferred

Herramientas

Outlook

Excel

Word

Descripción del empleo

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.

As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

What You Can Expect

Responsible and accountable for the collection of past due invoices and monitoring of assigned customer accounts to maintain past due and credit risk at a minimum in a GBS environment. Work closely with Customer Service and Sales Organization. Provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders. Focus activities on being customer-minded, while achieving corporate DSO goals and minimizing bad debt exposure

How You'll Create Impact

Principal Duties and Responsibilities:

• Responsible to monitor assigned customer accounts and tightly follow-up on past due accounts.
• Daily contact with customers by phone or e-mail to collect past due amounts.
• Collaborate with offshore BPO Team around collections and cash applicaitons
• Research and resolve queries, disputes, complaints and short payments in a timely manner.
• Respond timely to all e-mails and inquiries from internal and external customers
• Close collaboration on a daily basis with Customer Service and Sales Organization.
• Build good rapport and working relationships with key customers
• Maintain well-documented customer files and track collection efforts in collection tool.
• Identify and escrow credit risks and uncollectable accounts to management
• Timely escalation of issues and concerns that cannot be resolved to management.
• Analyze accounts daily before releasing orders on hold
• Monitor credit limits and terms for customer accounts. Suggest adjusted credit limits if appropriate
• Completion of administrative tasks as assigned by management
• Completion of ad-hoc requests and reports
• Work towards established goals and meet metrics (number of calls, amounts collected, bad debt, etc.)
• Provide cross-team and back-up support
• Ensure adherence to Finance and Compliance policies
• Support management with various projects, identification, development and implementation of continuous process and service improvement initiatives.

What Makes You Stand Out

Expected Areas of Competence (i.e., knowledge, skills and abilities)

• Excellent Customer Service skills
• Excellent Communication skills (oral and written)
• Excellent interpersonal and rapport-building skills, strong team-player
• Positive attitude, proactive and flexible.
• Good organization skills and problem solving skills.
• Good analytical skills
• Ability to follow instructions and procedures and work towards set goals
• Ability to work under pressure and deal with competing priorities
• Strong computer skills and good experience with Microsoft products (Outlook, Excel, Word) required

Your Background

Education/Experience Requirements

• Professional degree in any finance area
• 2 Years of relevant work experience or combination of work experience and advanced education.
• Preferred experience in accounts receivable.
• Responsible and accountable for the collection of past due invoices and monitoring of assigned customer accounts to maintain past due and credit risk at a minimum in a GBS environment.
• Provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders.

Language Requirements

Ability to read, write and speak English fluently.

EOE/M/F/Vet/Disability