Senior Application Support Engineer — Incident Pro

EPAM Systems; Colombia; On-site; COP 122,760,000 - 167,400,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Upskilling & certifications

Global career opportunities

Employee groups

Volunteer opportunities

LinkedIn Learning access

Job summary

EPAM Systems is seeking a Senior Application Support Engineer to ensure reliable operation of business-critical web applications within a complex environment. You will troubleshoot end-to-end, analyze logs, and collaborate with cross-functional teams to maintain service levels.

The role requires strong Core Java and SQL skills, ITSM experience, and effective communication in English. You will participate in on-call coverage and work with global teams across shifts.

Qualifications

• 3+ years of application support in a medium-to-large ecosystem.
• Strong Core Java development for troubleshooting and log-based analysis.
• Strong SQL skills with 3+ years of querying and investigation.
• ITSM process knowledge with incident, problem, and change management experience.
• Web application architecture across web/app/DB tiers and basic network fundamentals.
• Log and monitoring experience with Elastic and APM tooling.
• Strong communication for clear updates and stakeholder coordination.
• Upper-Intermediate English (B2) for daily collaboration and documentation.

Responsibilities

• Resolve incidents by end-to-end troubleshooting across web, app, and database layers.
• Analyze Java core logs to identify root causes and advise corrective actions.
• Execute advanced SQL queries to validate data and support investigations.
• Follow ITSM/ITIL practices to manage incidents, problems, and changes with clear docs.
• Monitor systems using Elastic logs and APM to detect anomalies and prevent recurrence.
• Operate and validate Jenkins pipelines to support deployments and routine tasks.
• Collaborate in Jira and Confluence to track work and share knowledge.
• Support releases and on-call coverage across shifts, including evenings and weekends.
• Coordinate with cross-functional teams to restore service quickly and communicate status to clients.
• Capture diagnostic artifacts like HAR files and SSL/HTTP traces when needed.

Skills

Core Java Development

SQL

ITSM

Web app architecture

Logging & monitoring

Communication

English (B2)

Tools

Jira

Confluence

Jenkins

Elastic

APM tooling

Job description

EPAM Systems is seeking a Senior Application Support Engineer to ensure reliable operation of business-critical web applications within a complex environment. You will troubleshoot end-to-end, analyze logs, and collaborate with cross-functional teams to maintain service levels.

The role requires strong Core Java and SQL skills, ITSM experience, and effective communication in English. You will participate in on-call coverage and work with global teams across shifts.