Application Support Engineer

UniFirst Corporation; Medellín; Presencial; COP 93.805.110 - 131.327.154; Jornada completa

Descripción de la vacante

A textile manufacturing company is seeking a Mid-Level Application Support Engineer responsible for supporting a diverse application ecosystem. The ideal candidate will have 3–5 years of experience, strong troubleshooting and SQL skills, and a Bachelor's Degree in a related field. This full-time role involves collaborating with teams to resolve technical issues and contribute to system modernization efforts.

Formación

• 3–5 years of experience in technology support and development.
• Experience with .NET and Classic ASP applications.
• Familiar with Windows services and job scheduling.
• Strong written and verbal communication skills.

Responsabilidades

• Provide technical support for internal applications.
• Investigate and resolve application issues.
• Collaborate with business partners and engineering teams.

Conocimientos

Troubleshooting skills

Problem-solving skills

Strong SQL skills

Proficient in Classic ASP and .NET

Experience with Git and Azure DevOps

Strong analytical skills

Educación

Bachelor’s Degree in computer science or related field

Herramientas

SQL Server

SSIS

IIS

Azure DevOps

Descripción del empleo

Seeking a Mid-Level Application Support Engineer with strong troubleshooting skills and a solid foundation in software engineering. This is a hands‑on technical role supporting a diverse application ecosystem spanning Classic ASP, .NET (Web and Desktop), SQL Server, and SSIS. You’ll play a key role in maintaining the health of our internal applications, while progressively taking ownership of break/fix and light development work. This role is ideal for someone with mid‑level experience who enjoys dissecting complex systems, supporting business users, and is motivated to grow into a more advanced engineering or system modernization role over time.

Responsibilities

• Strong problem‑solving instincts and a calm, collaborative approach to high‑pressure incidents.
• Comfortable using version control systems (e.g., Git, Azure DevOps) and working within branching strategies.
• Strong SQL skills: capable of writing/debugging complex queries and analyzing stored procedures.
• Proficient in reading and debugging Classic ASP and .NET (VB.NET/C#) codebases.
• Provide technical support for internal applications across Classic ASP, .NET (WinForms, Web Forms, MVC), SQL Server, and SSIS workflows.
• Investigate and resolve application issues, ranging from configuration errors and data anomalies to code‑level bugs.
• Own the full support lifecycle: triage, root cause analysis, solution implementation, and documentation.
• Collaborate with our business partners and engineering teams to reproduce bugs and validate fixes.
• Work within source control and CI/CD pipelines to deploy hotfixes and enhancements as needed.
• Contribute to system modernization efforts by identifying areas for refactoring or replacement.
• Create and maintain documentation for support procedures and technical knowledge base.
• Participate in triage responsibilities and production monitoring.

Qualifications

• 3–5 years of progressively senior experience in technology support, design, development, and delivery.
• Experience with app development/integration using .NET and Classic ASP for both web‑based and desktop applications.
• Familiar with Windows services, IIS, and job scheduling (e.g., SSIS, Task Scheduler).
• Experience with T‑SQL, Kafka, SignalR, web services, Git, and MVC.
• Familiarity with CI/CD and Azure DevOps.
• Familiarity with legacy Microsoft languages (VB, ASP).
• Strong written and verbal communication skills; ability to convey complex technical information clearly to both technical and non‑technical audiences.
• Sense of urgency, and ability to problem solve on the fly.
• Strong analytical and problem‑solving skills.

Education

• Bachelor’s Degree in computer science or related field.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Textile Manufacturing