Seasonal Track & Trace Analyst - Shipments & Visibility

EPAM Systems; Colombia; Presencial; COP 26.784.000 - 35.712.000; Jornada completa

Descripción de la vacante

EPAM Systems in Colombia is seeking a detail-oriented Track & Trace Analyst to monitor shipments, maintain visibility, and resolve exceptions across the transportation lifecycle. The role collaborates with carriers, drivers, customers, and internal teams to ensure timely communication and accurate documentation.

This is a temporary seasonal contract starting in November and concluding at the end of December.

Formación

• 1+ years of experience in Track & Trace or logistics.
• Experience with TMS, carrier portals, and tracking platforms.
• Strong attention to detail and ability to manage multiple shipments.
• Intermediate English proficiency or higher.

Responsabilidades

• Monitor shipments to ensure accurate tracking.
• Follow up with carriers/drivers for status and ETA updates.
• Maintain shipment data in TMS or client systems.
• Investigate delays, missed appointments, route deviations.
• Communicate updates to customers and internal teams.
• Coordinate with carriers, dispatchers, drivers, brokers to resolve issues.
• Escalate delays per client SLAs.
• Track milestones and events like pickups/deliveries.
• Document all shipment communications and actions.
• Prioritize shipments based on urgency.

Conocimientos

Attention to detail

Multitasking

Communication skills

Problem solving

Time management

Independence

English proficiency

Herramientas

TMS

Descripción del empleo

EPAM Systems in Colombia is seeking a detail-oriented Track & Trace Analyst to monitor shipments, maintain visibility, and resolve exceptions across the transportation lifecycle. The role collaborates with carriers, drivers, customers, and internal teams to ensure timely communication and accurate documentation.

This is a temporary seasonal contract starting in November and concluding at the end of December.