Salesforce Service Cloud Administrator

Safeguard Global; Colombia; Hybrid; COP 152,774,000 - 229,161,000; Full time

Benefits offered by this job

Autonomy & Flexibility (Remote first)

Bonding Leave

2 Charitable Days

Reward & Recognition Program

Corporate bonus/SIP

Coworking Space

Job summary

Safeguard Global is seeking a Salesforce Administrator to maintain and optimize Service Cloud, collaborate with the Senior Administrator, and translate business needs into scalable configurations. The role requires 3–5 years of Salesforce experience and strong English communication for a global, remote-first environment.

You will work closely with operations to implement enhancements, manage user access, and ensure data quality while supporting AI capabilities like Agentforce and Einstein AI

Qualifications

• 3 - 5 years of experience working with Salesforce
• Experience supporting Salesforce Service Cloud environments
• Professional/Advanced fluency in English (written and verbal)
• Knowledge of day to day workings in AWS Telephony platform for inbound and outbound contact handling
• Working knowledge of MuleSoft integration capabilities, connectors, APIs, authentication, data mapping, and flow monitoring
• Exposure to Salesforce Flow or automation tools is preferred
• Experience with Salesforce AI capabilities such as Agentforce or Einstein AI

Responsibilities

• Support day-to-day administration of Salesforce Service Cloud
• Collaborate with Senior Salesforce Administrator on enhancements and improvements
• Configure Salesforce objects, fields, layouts, validation rules, and automation flows
• Assist with user management including accounts, permissions, and RBAC
• Provide frontline support for Salesforce users and troubleshoot issues
• Document configurations and user guides for internal knowledge sharing
• Support MuleSoft integrations and data exchanges with Jira and Workday
• Monitor data quality and assist in data governance practices
• Assist with testing, validation, and deployment of Salesforce updates
• Configure and monitor AI-powered capabilities like Agentforce or Einstein AI

Skills

Salesforce

Service Cloud

English fluency

Analytical skills

Communication skills

Problem solving

Documentation

Tools

MuleSoft

Jira

Workday

Salesforce AI

AWS Telephony

Job description

Become part of a remote and hybrid first*, global company spanning across the Americas, Europe, and Asia for A Job That Works for You. You will become among 2000+ Guardians worldwide, embracing YOUR unique approach to work.

Our vision of the future of work is Work In Any Way which offers flexibility for where you work, it empowers you to define your ideal work environment, unbound by the traditional notions of what work should look like. Most importantly, it puts people first!

Role Overview

We are seeking a Salesforce Administrator to support the management and ongoing optimization of Safeguard Globals Salesforce Service Cloud platform. Reporting to the Senior Salesforce Administrator,this role will help maintain the day-to-day operations of Service Cloud, support system enhancements, and assist with user requests and troubleshooting. The Salesforce Administrator will work closely with support and operations teams to translate business needs into platform configurations, automation, and reporting capabilities that improve service delivery and operational efficiency.

While the primary focus of this role is Service Cloud, the administrator should maintain a general awareness of Sales Cloud functionality to ensure alignment across the broader Salesforce ecosystem.

This role will also support the adoption of Salesforce AI capabilities, including Agentforce, helping implement automation and intelligent service workflows that enhance support operations and improve the overall customer experience.

Key Responsibilities:

• Support the day-to-day administration of Salesforce Service Cloud, ensuring system stability, usability, and performance.
• Work closely with the Senior Salesforce Administrator to implement system enhancements and platform improvements.
• Configure and maintain Salesforce features including custom objects, fields, page layouts, validation rules, and automation flows.
• Assist with user management, including account setup, permissions, and role-based access controls.
• Provide frontline support for Salesforce users by troubleshooting issues and responding to support requests.
• Collaborate with operations and support teams to gather and document business requirements for system enhancements.
• Assist with maintaining data quality and integrity through monitoring, data cleanup, and governance practices.
• Support testing, validation, and deployment of Salesforce updates and new features.
• Assist with the configuration and monitoring of AI-powered capabilities such as Agentforce agents and service automation workflows.
• Collaborate with technical teams to define, test, monitor, and troubleshoot MuleSoft integrations that enable reliable data exchange and workflow synchronization between Salesforce Service Cloud, Jira, Workday, and other business platforms
• Document system configurations, processes, and user guides to support internal knowledge sharing.
• Maintain awareness of Sales Cloud processes and data structures to ensure alignment across the Salesforce platform.

Skills and Experience Required:

• 3 - 5 years of experience working with Salesforce
• Experience supporting Salesforce Service Cloud environments.
• Professional/Advanced fluency in English (written and verbal).
• Knowledge of day to day workings in AWS Telephony platform for inbound and outbound contact handling
• Working knowledge of MuleSoft integration capabilities, connectors, APIs, authentication, data mapping, and flow monitoring to support integrations between Salesforce Service Cloud and platforms such as Jira and Workday
• Basic familiarity with Sales Cloud concepts and objects to maintain cross-platform awareness.
• Experience configuring Salesforce features such as objects, fields, page layouts, validation rules, reports, and dashboards.
• Exposure to Salesforce Flow or automation tools is preferred.
• Experience with Salesforce AI capabilities such as Agentforce or Einstein AI
• Strong analytical and problem-solving skills.
• Ability to translate business needs into technical configurations
• Strong communication skills and ability to collaborate with technical and non-technical stakeholders.
• Detail-oriented with strong documentation and organizational skills.
• Ability to work effectively in a fast-paced, global environment.

Who we are and what we do:

Safeguard Global isGlobal! We help 1500+ companies hire, manage, and pay employees in 170+ countries. Join us to meet diverse talent, explore new cultures, and connect with amazing folks from around the globe.

• Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
• Bonding Leave: Enjoy paid leave to bond with your new family member.
• 2 Charitable Days: Contribute to causes you believe in.
• Reward & Recognition Program: Be rewarded for your success and championing our values.
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan.
• Coworking Space: Need to meet with a client, utilize admin services or just get out of the house? Weve got you covered with flexible workspace options based on location.

Why become a Guardian:

• International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.
• Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.

Welcome to the Future of Work!

#LI-EB1

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.