Salesforce Support Consultant

Arthur J. Gallagher & Co. (AJG); Medellín; Presencial; COP 120.000.000 - 220.000.000; Jornada completa

Descripción de la vacante

Gallagher is seeking a Salesforce Support Consultant to maintain and improve Salesforce and integrated systems, ensuring smooth operations and enabling teams to deliver exceptional results.

You will resolve escalated issues, diagnose complex configurations and automations, collaborate with development teams to validate fixes, perform root-cause analysis, and document solutions for a shared knowledge base within a global, inclusive culture.

Formación

• 4+ years as a Salesforce Consultant or Level 2 Support Analyst.
• Deep understanding of Salesforce configurations (Sales Cloud, Service Cloud, or similar).
• Strong troubleshooting of flows, automations, user access, and object configurations.

Responsabilidades

• Resolve escalated Salesforce issues to ensure system stability and reliability.
• Diagnose and troubleshoot complex configurations, integrations, and automations.
• Collaborate with development teams to validate fixes and deploy solutions.
• Conduct root cause analysis to prevent recurrence and improve platform performance.
• Document solutions and contribute to a shared knowledge base for continuous learning.

Conocimientos

Salesforce

Troubleshooting

Analytics

Collaboration

Descripción del empleo

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what's right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you'll find more than a job; you'll find a culture built on trust, driven by collaboration, and sustained by the belief that we're better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you'll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you're encouraged to be yourself, supported to succeed, and inspired to keep learning. That's what it means to live The Gallagher Way.

Overview

Are you passionate about solving complex problems and ensuring systems run smoothly? As a Salesforce Support Consultant, you'll play a vital role in maintaining and improving Salesforce and its integrated systems. Your expertise will help ensure seamless operations, empowering teams to deliver exceptional results.

How you'll make an impact

• Resolve escalated Salesforce issues, ensuring system stability and reliability.
• Diagnose and troubleshoot complex configurations, integrations, and automations.
• Collaborate with development teams to validate fixes and deploy solutions.
• Perform root cause analysis to prevent recurring issues and improve platform performance.
• Document solutions and contribute to a shared knowledge base for continuous learning.
• Recommend enhancements to optimize Salesforce functionality and user experience.

About you

• Has4+ years of experienceas a Salesforce Consultant or Level 2 Support Analyst.
• Understands Salesforce configurations deeply, including Sales Cloud, Service Cloud, or similar platforms.
• Excels at troubleshooting flows, automations, user access, and object configurations.
• Brings strong analytical and problem-solving skills to every challenge.
• Thrives in enterprise support environments and enjoys collaborating with cross-functional teams.

We value diverse perspectives and encourage candidates from all backgrounds to apply. If you're eager to grow, make an impact, and work in an inclusive environment, we'd love to hear from you!