Sales Team Manager

Tech Sales Jobs; Bogotá ciudad; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Sutherland is seeking a Team Manager – Sales in Bogotá to guide performance and service quality, ensuring customer satisfaction. You will lead a team, analyze data, and align with client needs while coordinating promotions and updates.

The role requires proven leadership in a BPO setting, English proficiency, and strong analytical and organizational skills to drive sales excellence and team success.

Qualifications

• 1+ years experience as a Team Manager, Team Leader, or Supervisor in BPO or contact center.
• Experience in sales operations within a BPO or contact center environment.
• Excellent English communication skills.
• Strong analytical skills and data interpretation to improve performance.
• Ability to manage multiple schedules, meetings, and initiatives.
• Proficient in MS Office applications.

Responsibilities

• Establish and maintain communication with clients and team members; understand needs, resolve issues, and meet expectations.
• Develop data-driven strategies based on reports and observations to impact performance.
• Identify training needs to equip staff with fundamental skills and knowledge.
• Understand system tools and procedures used within the program.
• Collaborate with stakeholders on promotions and updates.
• Ensure process compliance and adherence across team, partners, and providers.

Skills

Excellent English communication

Analytical thinking

Time management

Tools

MS Office

Job description

Team Manager – Sales

Location: Bogotá, //BOGOTA, co

Company Description

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless \"as-a-service\" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland
Digital Outcomes.

Job Description

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes on promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers

Qualifications

Our most successful candidates will have:

• 1+ years of experience as a Team Manager, Team Leader, or Supervisor in the BPO industry, directly managing and leading teams.
• Experience in sales operationswithin a BPO or contact center environment.
• Enthusiastic, passionate, and results-driven leader with a strong commitment to sales excellence and team success.
• Excellent English communication skills.
• Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.
• Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• Working knowledge of MS Office applications.

Additional Information

All your information will be kept confidential according to EEO guidelines.