Team Manager – Sales

Sutherland Global; Bogotá; On-site; COP 60,000,000 - 90,000,000; Full time

Job summary

Sutherland Global in Bogotá, Colombia, is seeking a Team Manager to steer performance and service quality, ensuring customer satisfaction across the team. You will establish client and internal communication, analyze data, and drive improvements through targeted training and process adherence.

Key requirements include at least 1 year in a team leadership role within BPO, strong sales operations experience, excellent English, and solid analytical skills.

Qualifications

• 1+ years of experience as a Team Manager or Supervisor in the BPO industry.
• Experience in sales operations within a BPO or contact centre environment.
• Enthusiastic, passionate, and results-driven leader with a strong commitment to sales excellence and team success.
• Excellent English communication skills.
• Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.
• Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
• Working knowledge of MS Office applications.

Responsibilities

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations.
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line.
• Identify the training needs that will equip the staff with fundamental skills and knowledge.
• Have a thorough understanding of the various system tools and operational procedures utilized within the program.
• Collaborate with stakeholders on a regular basis for changes on promotions and updates.
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers.

Skills

Team leadership

Sales operations

English proficiency

Analytical skills

Time management

MS Office

Tools

MS Office

Job description

Company Description:

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.
For Enterprises, these are key factors of success. For us, they're our core expertise.

We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.

We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.

Sutherland
Digital Outcomes.

Job Description:

As a Team Manager, you will set the path to success by managing performance and service quality to guarantee customer satisfaction. You are also expected to:

• Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations
• Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line
• Identify the training needs that will equip the staff with fundamental skills and knowledge
• Have a thorough understanding of the various system tools and operational procedures utilized within the program
• Collaborate with stakeholders on a regular basis for changes on promotions and updates
• Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers

Qualifications:

Our most successful candidates will have:

• 1+ years of experience as a Team Manager, Team Leader, or Supervisor in the BPO industry, directly managing and leading teams.
• Experience in sales operationswithin a BPO or contact center environment.
• Enthusiastic, passionate, and results-driven leader with a strong commitment to sales excellence and team success.
• Excellent English communication skills.
• Strong analytical skills; able to interpret data, identify trends, and make suggestions for improvements.
• Be able to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
• Working knowledge of MS Office applications.

Additional Information:

All your information will be kept confidential according to EEO guidelines.