Sales Support Analyst

Solupac; Medellín; Presencial; COP 27.900.000 - 46.872.000; Jornada completa

Descripción de la vacante

Solupac, a Miami-based packaging leader, seeks a Sales Support Analyst for its Medellín team. You will be the right hand of our Sales Representatives throughout the sales cycle, coordinating with Purchasing, Logistics, Operations and Accounting to keep processes running smoothly.

You will qualify leads, prepare quotes, manage quotes/inventory/freight details, maintain CRM portals, and enter orders with follow-up on delivery statuses. Strong English and Excel are essential.

Formación

• Bachelor's degree in business or related field.
• 2+ years of international sales support/co-ordination experience.
• Proficient in CRM and ERP; advanced Excel.
• English proficiency (C1) with strong communication.
• Detail oriented with excellent prioritization.

Responsabilidades

• Qualify new leads and prepare/send quotes, coordinating pricing, inventory and freight with internal teams.
• Enter orders after closure and coordinate with Logistics for delivery status.
• Maintain accurate CRM/customer portals and generate trackers/reports for the sales team.
• Assist with claims or quality issues and support overall sales operations.

Conocimientos

CRM systems

ERP systems

Excel

English proficiency

Attention to detail

Time management

Educación

Bachelor's degree in Business Administration/International Business/Engineering

Herramientas

CRM software

ERP software

Descripción del empleo

Miami based Company leader in the plastic and paper packaging industry is looking for a SALES SUPPORT ANALYST for its team in Medellin.

As a SALES SUPPORT ANALYST, you will be the right hand of our Sales Representatives throughout the entire sales cycle, from the first call to a new lead to the moment the order reaches the customer. You will work closely with the Sales, Purchasing, Logistics, Operations and Accounting teams to keep communication and processes running smoothly.

Day to day, you will call and qualify new leads, prepare and send quotes (requesting pricing, inventory and ocean freight rates from internal teams while protecting the profit margin), coordinate samples, and keep the CRM and customer portals accurate and up to date. Once a deal is closed, you will enter orders and follow up with our Logistics team on their status and delivery dates, keeping customers informed at every step. You will also help solve claims or quality issues and prepare the trackers and commercial reports the sales team relies on.

If you are passionate about sales, closing deals and, and enjoy working in a young and positive culture where you can grow without limits, this opportunity is for you!

REQUIREMENTS:

• Bachelor's degree in Business Administration, International Business, Engineering or a related field.
• 2+ years of experience supporting or coordinating international commercial operations (sales support, commercial coordination, export sales or similar).
• Hands-on experience with CRM and ERP systems, and strong Excel skills for quotes, trackers and commercial reports.
• Knowledge of the international quoting and order process: pricing, margins, Incoterms and order follow-up.
• English C1: excellent verbal and written communication, as you will be in daily contact with customers and the Miami team.
• Critical thinker, problem solver and highly detail-oriented.
• Excellent organization, time management and prioritization skills to handle multiple accounts and orders at the same time.
• Proactive and self-directed, able to work with a sense of urgency and without close supervision.