Customer Service Representative

International Flavors & Fragrances Colombia SAS; Bogotá ciudad; Hybrid; COP 33,480,000 - 58,032,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

International Flavors & Fragrances Colombia SAS is seeking an Order-to-Cash professional in Bogotá for a hybrid work arrangement. You will manage end-to-end order fulfillment, coordinate cross-functional teams, and handle domestic and international orders with accuracy and timeliness.

The role requires 2–3 years in Customer Service or Order Management, strong Excel skills, and experience with SAP. Fluent business English is essential for daily communications across regions.

Qualifications

• Bachelor's degree required.
• 2–3 years of experience in Customer Service, Supply Chain Customer Service, Order Management, or related B2B environments.
• Knowledge of domestic and international trade processes is a plus.
• Experience managing customer orders and customer-facing activities in a business environment.
• Strong knowledge of Microsoft Office applications (Excel, Word, PowerPoint).
• Experience working with SAP and customer order management systems.
• Fluent business English communication, written and verbal.

Responsibilities

• Manage customer orders throughout end-to-end Order-to-Cash process, ensuring accurate and timely fulfillment.
• Process domestic, export, and consignment orders including entry, confirmation, invoicing, and follow-up through delivery.
• Coordinate customer complaints, service cases, and order-related issues with timely resolution.
• Respond to customer inquiries in a professional, accurate, and timely manner.
• Process credit and debit notes related to sales orders and claims.
• Collaborate with Planning, Sales, Logistics, Export, Billing, and Supply Chain teams to ensure successful order execution.
• Support process optimization initiatives within Order-to-Cash and contribute to continuous improvement.
• Support audits and maintain accurate documentation in line with company procedures.

Skills

Customer service

Order management

Excel

English

Communication

Education

Bachelor's degree

Tools

SAP

Microsoft Office

Job description

Job Summary

Are you ready to deliver exceptional customer experiences while partnering with customers and cross-functional teams to ensure seamless order fulfillment across the food ingredients industry? IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products. Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success. The role is based in Bogotá, Colombia (hybrid role). Be part of a customer-focused, collaborative, and solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You’ll Make a Difference

• Manage customer orders throughout the end-to-end Order-to-Cash process, ensuring accurate and timely order fulfillment
• Process domestic, export, and consignment orders, including order entry, order confirmation, invoicing, and order follow-up through delivery
• Coordinate customer complaints, service cases, and order-related issues while driving timely resolution
• Respond to customer inquiries in a professional, accurate, and timely manner
• Process credit notes and debit notes related to sales orders and customer claims
• Build strong partnerships with customers and internal stakeholders to ensure service excellence
• Collaborate with Planning, Sales, Logistics, Export, Billing, and Supply Chain teams to ensure successful order execution
• Support process optimization initiatives and contribute to continuous improvement within the Order-to-Cash process
• Support internal and external audits while maintaining accurate documentation and compliance with company procedures

What Makes You the Right Fit

• Bachelor’s degree in any discipline
• 2–3 years of experience in Customer Service, Supply Chain Customer Service, Order Management, or related business-to-business environments
• Knowledge of domestic and international trade processes
• Experience managing customer orders and customer-facing activities within a business environment
• Strong knowledge of Microsoft Office applications, particularly Excel, Word, and PowerPoint
• Experience working with SAP and customer order management systems
• Fluent business English communication skills, both written and verbal
• Strong communication and relationship-building skills across multiple organizational levels
• Highly collaborative mindset, cross-cultural awareness, and ability to perform in dynamic environments

How Would You Stand Out?

• Experience supporting multinational customers or regional customer portfolios
• Knowledge of Incoterms, payment terms, and international supply chain processes
• Experience contributing to process improvement and operational excellence initiatives within Customer Service or Supply Chain environments

Why Choose Us?

• Hybrid work model that supports collaboration and flexibility
• Opportunity to work with regional and international customers
• Exposure to end-to-end Order-to-Cash and Supply Chain processes
• Collaborative environment with strong cross-functional interaction
• Professional development and learning opportunities within a global organization
• Opportunity to build your career within a leading company in the food ingredients industry

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability. Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more At IFF, we make joy through science, creativity and heart. As the global leader in flavors, fragrances, food ingredients, health and biosciences, we deliver groundbreaking, sustainable innovations that elevate everyday products – advancing wellness, delighting the senses and enhancing the human experience. We value an inclusive, creative workplace where all individuals can thrive and do their best work. We consider all qualified candidates equally and based on merit, without regard to religion, ethnicity, national origin, race, age, veteran status, gender identity or expression, sexual orientation or disability.