Customer Service Representative

Iff-c92e5b82; Bogotá; Hybride; COP 40 000 000 - 60 000 000; Plein temps

Résumé du poste

IFF invites you to join a global team delivering exceptional customer experiences in the food ingredients industry. The role focuses on managing orders end-to-end, coordinating with Planning, Logistics, and Sales to ensure accurate, timely fulfillment in a hybrid Bogotá setting.

You will handle domestic and international orders, process invoices and credits, and address inquiries with professional communication.

Qualifications

• Bachelor’s degree in any discipline.
• 2–3 years of experience in Customer Service or related roles.
• Experience handling domestic and international orders.
• Strong knowledge of Microsoft Office, especially Excel, Word, and PowerPoint.
• Fluent business English communication.

Responsabilités

• Manage customer orders throughout end-to-end Order-to-Cash process.
• Process domestic, export, and consignment orders including entry, confirmation, invoicing, and follow-up through delivery.
• Coordinate customer complaints and service cases while driving timely resolution.
• Respond to customer inquiries professionally and timely.
• Process credit and debit notes related to sales orders and customer claims.
• Build partnerships with customers and internal stakeholders to ensure service excellence.
• Collaborate with Planning, Sales, Logistics, Export, Billing, and Supply Chain teams to ensure successful order execution.
• Support process optimization initiatives and contribute to continuous improvement within the Order-to-Cash process.

Connaissances

Customer service

Order management

Cross-functional collaboration

Business English

Problem solving

Formation

Bachelor’s degree in any discipline

Outils

SAP

Excel

Description du poste

Job SummaryAre you ready to deliver exceptional customer experiences while partnering with customers and cross-functional teams to ensure seamless order fulfillment across the food ingredients industry?IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.Taste: Crafting unique, technology-enabled flavor designs that define the identity of food and beverage brands, shape trends in flavor building and fuel market success.The role is based in Bogotá, Colombia (hybrid role) . Be part of a customer-focused, collaborative, and solution-oriented team where together we can achieve greatness and make a real impact. Your potential is our inspiration.Where You’ll Make a DifferenceManage customer orders throughout the end-to-end Order-to-Cash process, ensuring accurate and timely order fulfillmentProcess domestic, export, and consignment orders, including order entry, order confirmation, invoicing, and order follow-up through deliveryCoordinate customer complaints, service cases, and order-related issues while driving timely resolutionRespond to customer inquiries in a professional, accurate, and timely mannerProcess credit notes and debit notes related to sales orders and customer claimsBuild strong partnerships with customers and internal stakeholders to ensure service excellenceCollaborate with Planning, Sales, Logistics, Export, Billing, and Supply Chain teams to ensure successful order executionSupport process optimization initiatives and contribute to continuous improvement within the Order-to-Cash processSupport internal and external audits while maintaining accurate documentation and compliance with company proceduresWhat Makes You the Right FitBachelor’s degree in any discipline2–3 years of experience in Customer Service, Supply Chain Customer Service, Order Management, or related business-to-business environmentsKnowledge of domestic and international trade processesExperience managing customer orders and customer-facing activities within a business environmentStrong knowledge of Microsoft Office applications, particularly Excel, Word, and PowerPointExperience working with SAP and customer order management systemsFluent business English communication skills, both written and verbalStrong communication and relationship-building skills across multiple organizational levelsHighly collaborative mindset, cross-cultural awareness, and ability to perform in dynamic environmentsHow Would You Stand Out?Experience supporting multinational customers or regional customer portfoliosKnowledge of Incoterms, payment terms, and international supply chain processesExperience contributing to process improvement and operational excellence initiatives within Customer Service or Supply Chain environmentsWhy Choose Us?Hybrid work model that supports collaboration and flexibilityOpportunity to work with regional and international customersExposure to end-to-end Order-to-Cash and Supply Chain processesCollaborative environment with strong cross-functional interactionProfessional development and learning opportunities within a global organizationOpportunity to build your career within a leading company in the food ingredients industryWe are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more