Restaurant Operations & People Leader

Angry Chickz; Fresno; On-site; COP 226,787,000 - 259,185,000; Full time

Job summary

Angry Chickz is seeking a hands-on team leader to guide front-of-house operations with a focus on guest experience and staff development. You will recruit, schedule, and motivate team members, maintain high service standards, monitor health and safety, and collaborate with departments on promotions and P&L insights.

Strong English communication is required; Spanish is a plus. The role requires attention to food safety, proper portion control, and adherence to company policies.

Qualifications

• Education and Training - Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Public Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Learning Strategies - Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Monitoring & Development - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Education/Experience - High school diploma or equivalent is required
• Language Ability - Able to speak clearly and comprehend directions in English. Able to read English. Ability to read/speak Spanish is extremely helpful but not mandatory.
• Reasoning Ability - Ability and willingness to solve problems individually and as a Team

Responsibilities

• Attract, recruit, develop, and retain team members that embrace the vision, values, and culture of Angry Chickz
• Prepare team schedules and assign specific duties for each shift
• Maintain high levels of engagement with guests and team members
• Responsible for active guest frequency and recovery
• Quality standards of service and guest satisfaction
• Implement and follow all company policies, goals, objectives, and procedures as communicated by leadership
• Monitor food preparation methods, recipes, and portion sizes
• Monitor compliance with all health department regulations regarding restaurant cleanliness, food preparation and temperature control
• Plan and properly execute all activities such as seasonal offers, and promotions with other departments as needed
• Manage restaurant inventory to ensure proper management of product
• Review and manage P&L statements to measure productivity and restaurant sales goal

Skills

Team leadership

Staff development

Scheduling

Guest engagement

Food safety & cleanliness

English reading/writing

Education

High school diploma or equivalent

Job description

Angry Chickz is seeking a hands-on team leader to guide front-of-house operations with a focus on guest experience and staff development. You will recruit, schedule, and motivate team members, maintain high service standards, monitor health and safety, and collaborate with departments on promotions and P&L insights.

Strong English communication is required; Spanish is a plus. The role requires attention to food safety, proper portion control, and adherence to company policies.