Residential Telecom Support Specialist

Fusion CX; Perímetro Urbano Medellín; On-site; COP 13,392,000 - 26,784,000; Full time

Job summary

Fusion CX is hiring Customer Service Representatives to support residential customers of a leading US telecommunications provider. You will answer questions about home services, assist with billing and account requests, and help customers resolve service concerns.

This role emphasizes clear communication, problem solving, and patient, empathetic service. Ideal for candidates with call center experience and strong English skills.

Qualifications

• Customer service or BPO experience preferred.
• Strong spoken English and listening skills.
• A patient, customer-focused approach and confidence in handling difficult conversations.
• Basic computer skills and the ability to learn support systems and procedures.
• Previous telecommunications experience is an advantage.

Responsibilities

• Respond to inquiries about residential services, billing, and accounts.
• Explain solutions clearly and simply.
• Assist with basic service troubleshooting and escalate complex issues.
• Handle complaints with patience, professionalism, and empathy.
• Document customer interactions accurately and follow service processes.
• Meet applicable customer service, quality, and productivity expectations.

Skills

Customer service

BPO experience

Active listening

Problem solving

Customer focus

English proficiency

Job description

Fusion CX is hiring Customer Service Representatives to support residential customers of a leading US telecommunications provider. You will answer questions about home services, assist with billing and account requests, and help customers resolve service concerns.

This role emphasizes clear communication, problem solving, and patient, empathetic service. Ideal for candidates with call center experience and strong English skills.