Mobile Activation and Onboarding Support Representative – Colombia

Fusion CX; Perímetro Urbano Medellín; On-site; COP 20,088,000 - 29,016,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

Fusion CX in Colombia is seeking a Customer Service Associate – Mobile Inbound to guide new customers through activation and onboarding for a US mobile provider. You will explain activation steps, resolve common onboarding questions, and document details.

The role emphasizes clear English communication, patient, step-by-step guidance, and ability to troubleshoot onboarding issues. Onsite in Colombia with growth in customer experience within a supportive call center environment.

Qualifications

• Customer service or contact center experience preferred.
• Strong English communication and clear step-by-step explanation skills.
• Patient, detail-oriented approach and good troubleshooting ability.
• Comfortable learning activation processes, technical information, and support systems.
• Technical support, device activation, or telecommunications experience is an advantage.

Responsibilities

• Guide new customers through mobile onboarding and activation steps.
• Explain activation procedures and relevant account requirements clearly.
• Provide patient, step-by-step help when customers need additional guidance.
• Identify and troubleshoot routine activation and onboarding problems.
• Escalate technical or account issues when necessary.
• Record onboarding details accurately and follow established quality and support procedures.

Skills

Customer service

English communication

Troubleshooting

Attention to detail

Activation learning

Technical support

Job description

FUSION CX | JOB OPENING Department: Call Center Operations | Category: Mobile Activation / Customer Onboarding / Telecommunications

About the Role

Fusion CX is looking for Mobile Activation and Onboarding Support Representatives to assist new customers of a US mobile services provider. You will guide customers through the steps needed to activate and begin using their mobile services, helping them resolve common onboarding questions along the way.

Key Responsibilities

• Guide new customers through mobile onboarding and activation steps.
• Explain activation procedures and relevant account requirements clearly.
• Provide patient, step-by-step help when customers need additional guidance.
• Identify and troubleshoot routine activation and onboarding problems.
• Escalate technical or account issues when necessary.
• Record onboarding details accurately and follow established quality and support procedures.

Skills and Qualifications

• Customer service or contact center experience preferred.
• Strong English communication and clear step-by-step explanation skills.
• Patient, detail-oriented approach and good troubleshooting ability.
• Comfortable learning activation processes, technical information, and support systems.
• Technical support, device activation, or telecommunications experience is an advantage.

Who Should Apply?

Best suited to customer support or technical assistance candidates who enjoy guiding customers through new processes.

Looking for mobile customer service jobs in Colombia, inbound customer service jobs, call center jobs in Colombia, or customer service jobs in Colombia? Join Fusion CX as a Customer Service Associate – Mobile Inbound and build your career in customer experience.