Remote Versa SD-WAN Network Engineer

CommandLink; Colombia; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Room to grow

Flexible time off

Employee referral bonuses

Descripción de la vacante

Command|Link is a global SaaS platform provider delivering SD-WAN, voice services and IT security solutions. This 100% remote role focuses on supporting ISP/MSP customers with Versa SD-WAN, VPNs and managed services. Expect no travel and a Wednesday-Sunday shift aligned to Eastern US time, with opportunities to mentor peers.

Excellent problem-solving and customer-facing skills are essential, as is experience with BGP/OSPF, firewall configuration, and network design principles.

Formación

• High School Diploma or GED Equivalent.

Responsabilidades

• Provide end-to-end support for customers with a focus on SDWAN (Versa Networks), Internet, and related services.
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
• Support the provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve support issues and ensure smooth service delivery.
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile.
• Mentor and train fellow engineers on complex technical issues and solutions.

Conocimientos

Versa SD-WAN

Networking troubleshooting

Cisco CLI

BGP

OSPF

VRRP

CCNA

CCNP

SOC 2 knowledge

Educación

High School Diploma or GED

CCNA Certification

CCNP Certification

Herramientas

Cisco devices

Fortinet devices

Juniper devices

Descripción del empleo

Command|Link is a global SaaS platform provider delivering SD-WAN, voice services and IT security solutions. This 100% remote role focuses on supporting ISP/MSP customers with Versa SD-WAN, VPNs and managed services. Expect no travel and a Wednesday-Sunday shift aligned to Eastern US time, with opportunities to mentor peers.

Excellent problem-solving and customer-facing skills are essential, as is experience with BGP/OSPF, firewall configuration, and network design principles.