Remote Senior SD-WAN Network Engineer (Versa)

CommandLink; Colombia; Presencial; COP 281.171.000 - 406.136.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible time off

Remote work

Employee referral bonuses

Descripción de la vacante

Command|Link is a global SaaS platform delivering SD-WAN, VoIP, IT security, and managed services. The Senior Managed Services Network Engineer role focuses on supporting ISP/MSP clients with SDWAN (Versa Networks), Internet, VPNs, and related services.

No travel to customer locations is required, and you will onboard new customers, resolve issues, and mentor junior engineers while maintaining strong customer relationships and clear communication.

Formación

• 3-5 years of relevant experience in a fast-paced technical environment with demonstrated expertise in SDWAN, Versa Networks.
• CCNA and CCNP certification is highly desirable.
• Command line experience with networking tools (Cisco, Fortinet, Juniper).
• Strong firewall configuration experience (Fortinet).
• Deep understanding of BGP, OSPF, and VRRP.
• COS/QOS and network design principles.
• Familiarity with SOC 2 compliance and processes.

Responsabilidades

• Provide end-to-end support for customers with a focus on SDWAN ( Versa Networks ), Internet, and related services.
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
• Support the provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve support issues and ensure smooth service delivery.
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile.
• Mentor and train fellow engineers on complex technical issues and solutions.

Conocimientos

SDWAN

Versa Networks

Networking basics

BGP/OSPF

Firewall configuration

Cisco IOS

Customer support

Educación

High School Diploma or GED

Herramientas

Cisco

Fortinet

Juniper

Descripción del empleo

Command|Link is a global SaaS platform delivering SD-WAN, VoIP, IT security, and managed services. The Senior Managed Services Network Engineer role focuses on supporting ISP/MSP clients with SDWAN (Versa Networks), Internet, VPNs, and related services.

No travel to customer locations is required, and you will onboard new customers, resolve issues, and mentor junior engineers while maintaining strong customer relationships and clear communication.