Remote Technical Support Analyst – Real-Time Monitoring

Yuno; Metropolitana; A distancia; COP 24.000.000 - 40.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Home office bonus

Work equipment

Stock options

Health plan

Flexible days off

Descripción de la vacante

Yuno is seeking a Technical Support Analyst to join our Global Customer Success team. This remote role supports clients by monitoring real-time systems, diagnosing incidents, and coordinating with backend teams to ensure reliable payments.

You will respond to inquiries, reproduce bugs, and help scale our backend knowledge while delivering calm, clear communication and exceptional service to a global client base.

Formación

• 1 year of experience in technical support, NOC operations, or a similar role.
• Fluent English, both written and verbal.
• Basic knowledge of monitoring tools and alerting systems.
• Coding experience — scripting, debugging, or log analysis.
• Familiarity with APIs and ability to assist users with integration.
• Strong analytical and problem-solving mindset.
• Customer empathy and service-oriented approach.
• Comfort working in fast-paced environments.

Responsabilidades

• Implement and maintain a robust real-time monitoring system to ensure visibility into critical workflows.
• Provide top support to clients, addressing issues, answering queries, and escalating incidents when needed.
• Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing.
• Create and standardize operational processes to enable scalability and consistent service quality.
• Analyze recurring issues and propose data-driven improvements to position NOC as a strategic function.
• Ensure continuous coverage with well-structured shift handovers.
• Participate in development activities to build backend knowledge.
• Identify gaps in tools/workflows and propose solutions.

Conocimientos

English fluency

1 year experience

Monitoring tools

Scripting

APIs

Analytical mindset

Customer empathy

Fast-paced environment

Descripción del empleo

Yuno is seeking a Technical Support Analyst to join our Global Customer Success team. This remote role supports clients by monitoring real-time systems, diagnosing incidents, and coordinating with backend teams to ensure reliable payments.

You will respond to inquiries, reproduce bugs, and help scale our backend knowledge while delivering calm, clear communication and exceptional service to a global client base.