Remote Technical Support Analyst | NOC & Incident Response

Yuno; Colombia; A distancia; COP 24.000.000 - 36.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Home office bonus

Stock options

Health plan

Flexible days off

Descripción de la vacante

Yuno is seeking a Technical Support Analyst to join the Global Customer Success team. You will build and maintain real-time monitoring systems, respond to critical incidents, and work with backend teams to diagnose and resolve issues quickly.

You will be the first line of defense for clients, providing top-tier support, logging analysis, and data-driven improvements to ensure reliable payments across global operations.

Formación

• Fluent English (written and verbal).
• 1 year of experience in technical support, NOC operations, or a similar role.
• Basic knowledge of monitoring tools and alerting systems.
• Coding experience — scripting, debugging, or log analysis.
• Familiarity with APIs and ability to assist users with integration issues.
• Strong analytical and problem-solving mindset.
• Customer empathy and a service-oriented approach.
• Comfort working in fast-paced, high-stakes environments.

Responsabilidades

• Implement and maintain a robust real-time monitoring system to ensure visibility before incidents.
• Provide top support to clients, acting as main line of defense to address issues.
• Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing.
• Create and standardize operational processes enabling scalability and quality.
• Analyze recurring issues and propose data-driven improvements for the NOC.
• Ensure continuous coverage with well-structured shift handovers.
• Participate in development activities to gain hands-on backend knowledge.
• Identify gaps in tools/workflows and propose solutions.

Conocimientos

Fluent English

1 year experience

Analytical mindset

Customer empathy

Problem solving

Fast-paced environment

Coding experience (scripting/logs)

APIs familiarity

Herramientas

Monitoring tools

Descripción del empleo

Yuno is seeking a Technical Support Analyst to join the Global Customer Success team. You will build and maintain real-time monitoring systems, respond to critical incidents, and work with backend teams to diagnose and resolve issues quickly.

You will be the first line of defense for clients, providing top-tier support, logging analysis, and data-driven improvements to ensure reliable payments across global operations.