Remote NOC Tech Support Analyst

Yuno, Inc.; Colombia; Presencial; COP 20.000.000 - 36.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote Work

Home Office Bonus

Stock Options

Health Plan

Flexible Days Off

Work Equipment

Competitive Compensation

Descripción de la vacante

Yuno, Inc. is seeking a Technical Support Analyst to join our Global Customer Success team. You will build and maintain real-time monitoring systems, respond to incidents, and work with backend teams to diagnose and resolve issues quickly.

Fluency in English and 1 year of technical support experience are required. You will help ensure reliable payments across our platform and support customers worldwide. Join a remote-friendly environment that values curiosity, fast learning, and practical

Formación

• Fluent English (written and spoken).
• 1 year of experience in technical support, NOC operations, or a similar role.
• Basic knowledge of monitoring tools and alerting systems.
• Coding experience — scripting, debugging, or log analysis.
• Familiarity with APIs and ability to assist users with integration or connectivity issues.

Responsabilidades

• Implement and maintain a robust real-time monitoring system.
• Provide top support to clients, acting as the main line of defense to address issues and escalate incidents.
• Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing.
• Create and standardize operational processes for scalability and service quality.
• Analyze recurring issues and propose data-driven improvements.
• Ensure continuous operational coverage with structured shift handovers.
• Participate in development activities to build backend knowledge.
• Identify gaps in tools and workflows and propose solutions.

Conocimientos

Fluent English

Technical support experience

Monitoring tools

Scripting / debugging / logs

APIs familiarity

Analytical thinking

Customer empathy

Adaptability

Descripción del empleo

Yuno, Inc. is seeking a Technical Support Analyst to join our Global Customer Success team. You will build and maintain real-time monitoring systems, respond to incidents, and work with backend teams to diagnose and resolve issues quickly.

Fluency in English and 1 year of technical support experience are required. You will help ensure reliable payments across our platform and support customers worldwide. Join a remote-friendly environment that values curiosity, fast learning, and practical