Remote Senior Technical Account Manager

Twilio Inc.; Bogotá; Remote; COP 356,379,000 - 453,574,000; Full time

Benefits offered by this job

Healthcare

Wellness leave

Parental leave

Retirement savings program

Job summary

Twilio is seeking an experienced Technical Account Manager (TAM) to be the designated technical support engineering contact for strategic customers. You will support customers during Pacific hours (8am–5pm PT) and resolve complex issues with potentially costly consequences.

You will deliver proactive guidance on Twilio technologies, collaborate with product and engineering teams, and help drive reliability and value for customers.

Qualifications

• 4 to 6+ years of relevant experience.
• Good knowledge of RESTful technology, APIs, and cloud solutions.
• Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript with React/Redux.
• Scripting experience in Node.js, JavaScript, Python.
• Troubleshooting networking: TCP/UDP, SSL/TLS basics.
• Excellent communication skills to explain complex tech to technical and non-technical audiences.

Responsibilities

• Address customer issues with strong technical and diplomatic skills.
• Collaborate with customers' developers, architects, and support teams to resolve complex problems.
• Coordinate with Product and Engineering via Slack and JIRA for reporting bugs and improvements.
• Analyze customer trends and propose process improvements to the management team.

Skills

RESTful API knowledge

Cloud troubleshooting

Technical communication

Problem solving

Time management

Account management

Customer focus

Tools

Java

Node.js

PHP

C#

Python

JavaScript

React

Job description

Twilio is seeking an experienced Technical Account Manager (TAM) to be the designated technical support engineering contact for strategic customers. You will support customers during Pacific hours (8am–5pm PT) and resolve complex issues with potentially costly consequences.

You will deliver proactive guidance on Twilio technologies, collaborate with product and engineering teams, and help drive reliability and value for customers.