Remote Student Retention & Success Specialist

TripleTen; Bogotá; À distance; COP 49 432 000 - 59 210 000; Plein temps

Avantages offerts par ce poste

Remote work

Performance-based bonus

Autonomy

Résumé du poste

TripleTen is an EdTech company that designs and runs tech career learning programs for the US and Latin American markets. We’re a fully remote, globally distributed team helping thousands of students stay engaged and complete their education.

We’re hiring a Student Retention Specialist to drive engagement, handle retention and renewal conversations, and maintain accurate CRM records. You’ll work with English-speaking students, meet weekly targets, and collaborate with a passionate team across

Qualifications

• 1+ years of experience in Retention, Customer Success, Sales, or another customer-facing role.
• Fluent English communication skills, both written and verbal, as you’ll be supporting English-speaking students.
• Strong empathy, active listening, and relationship-building skills, with a genuine desire to help others succeed.
• Comfortable working in a target-driven environment and meeting performance goals.
• Resilient, adaptable, and able to remain calm and solution-oriented during challenging conversations.
• Experience using CRM platforms to manage customer interactions and maintain accurate records.

Responsabilités

• Engage with students through retention-focused calls and chats, addressing refund and cancellation requests with empathy and professionalism.
• Identify the underlying reasons behind student dissatisfaction and provide personalized solutions to improve their experience and commitment.
• Manage renewal and recurring payment conversations, proactively reaching out to students before their current term ends to support extensions and continued enrollment.
• Consistently meet or exceed weekly retention (save rate) and renewal performance goals.
• Maintain accurate and detailed records of all student interactions within CRM systems.
• Participate in call reviews, coaching sessions, and continuous development initiatives to enhance performance and student outcomes.

Connaissances

Fluent English

Empathy & active listening

CRM experience

Customer-facing

Target-driven

Relationship-building

Outils

CRM software

Description du poste

TripleTen is an EdTech company that designs and runs tech career learning programs for the US and Latin American markets. We’re a fully remote, globally distributed team helping thousands of students stay engaged and complete their education.

We’re hiring a Student Retention Specialist to drive engagement, handle retention and renewal conversations, and maintain accurate CRM records. You’ll work with English-speaking students, meet weekly targets, and collaborate with a passionate team across