Remote Senior Business Analyst - Enterprise Onboarding & Ops
BairesDev
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Benefits offered by this job
Job summary
BairesDev is hiring a Senior Business Analyst to drive enterprise onboarding and coordinate cross-functional technical support. You will gather requirements, triage issues, and map processes for global clients, translating complex concepts for diverse stakeholders.
The role emphasizes strong customer operations experience, API-aware communication, and a remote-first work culture with flexible hours and USD-denominated compensation.
Qualifications
- 5+ years in business analysis or customer operations.
- Strong background in technical business analysis and customer operations.
- Experience with enterprise onboarding and workflow support.
- Proven ability in customer-facing requirements gathering and issue triage.
- Experience coordinating technical troubleshooting across teams.
- API-aware communication and documentation skills.
Responsibilities
- Lead enterprise onboarding and workflow support initiatives.
- Gather customer-facing requirements and triage technical issues.
- Coordinate technical troubleshooting across teams and stakeholders.
- Manage ticket escalation workflows and ensure timely resolution.
- Create process maps and onboarding playbooks for enterprise clients.
- Communicate effectively with stakeholders, translating technical concepts for diverse audiences.
Skills
Tools
Job description
BairesDev is hiring a Senior Business Analyst to drive enterprise onboarding and coordinate cross-functional technical support. You will gather requirements, triage issues, and map processes for global clients, translating complex concepts for diverse stakeholders.
The role emphasizes strong customer operations experience, API-aware communication, and a remote-first work culture with flexible hours and USD-denominated compensation.
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