Senior Business Analyst - Remote Work | REF#290842

BairesDev; Antioquia; Remote; COP 227,147,000 - 356,946,000; Full time

Benefits offered by this job

100% remote work (from anywhere)

USD compensation or local currency

Hardware and software setup for home

Flexible hours

Paid parental leaves, vacations, andH

Mentorship and growth opportunities

Job summary

BairesDev is hiring a Senior Business Analyst to drive enterprise onboarding and coordinate cross-functional technical support. You will gather requirements, triage issues, and map processes for global clients, translating complex concepts for diverse stakeholders.

The role emphasizes strong customer operations experience, API-aware communication, and a remote-first work culture with flexible hours and USD-denominated compensation.

Qualifications

• 5+ years in business analysis or customer operations.
• Strong background in technical business analysis and customer operations.
• Experience with enterprise onboarding and workflow support.
• Proven ability in customer-facing requirements gathering and issue triage.
• Experience coordinating technical troubleshooting across teams.
• API-aware communication and documentation skills.

Responsibilities

• Lead enterprise onboarding and workflow support initiatives.
• Gather customer-facing requirements and triage technical issues.
• Coordinate technical troubleshooting across teams and stakeholders.
• Manage ticket escalation workflows and ensure timely resolution.
• Create process maps and onboarding playbooks for enterprise clients.
• Communicate effectively with stakeholders, translating technical concepts for diverse audiences.

Skills

Business analysis

Customer operations

Requirements gathering

Technical troubleshooting coordination

Stakeholder communication

API communication

Process mapping

Tools

Freshdesk

Jira

Zendesk

Postman

Job description

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Business Analyst at BairesDev

What You'll Do

• Lead enterprise onboarding and workflow support initiatives.


• Gather customer-facing requirements and triage technical issues.


• Coordinate technical troubleshooting across teams and stakeholders.


• Manage ticket escalation workflows and ensure timely resolution.


• Create process maps and onboarding playbooks for enterprise clients.


• Communicate effectively with stakeholders, translating technical concepts for diverse audiences.

What We Are Looking For

• 5+ years of experience in business analysis or customer operations.


• Strong background in technical business analysis and customer operations.


• Experience with enterprise onboarding and workflow support.


• Proven ability in customer-facing requirements gathering and issue triage.


• Experience with technical troubleshooting coordination.


• Background in ticket management and escalation workflows.


• API-aware communication and documentation skills.


• Experience with process mapping and onboarding playbooks.


• Strong stakeholder communication skills.


• Advanced proficiency in English.

Nice To Have

• Experience with B2B products.


• Background in SaaS platform configuration support.


• Familiarity with Freshdesk, Jira, or Zendesk.


• Knowledge of Web2/Web3 platform environments.


• Experience with UAT coordination.


• Basic knowledge of API testing tools such as Postman or similar.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).


• Excellent compensation in USD or your local currency if preferred


• Hardware and software setup for you to work from home.


• Flexible hours: create your own schedule.


• Paid parental leaves, vacations, and national holidays.


• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.


• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!