Remote SaaS Technical Customer Success Manager

Hire Hangar, Inc.; Colombia; Remote; COP 226,559,000 - 323,656,000; Full time

Job summary

Hire Hangar, Inc. is seeking a Technical Customer Success Manager (SaaS) to guide clients from onboarding through renewal. This remote role aligns with US time zones (EST–PST) and reports to Executive Leadership.

You will leverage SQL and Python knowledge, work with HubSpot and collaboration tools, and partner with internal teams to ensure measurable outcomes and scalable service delivery. You enjoy a blend of technology, operations, and client-facing interaction.

Qualifications

• 2–4 years of experience in customer success, technical account management, or SaaS support.
• Foundational knowledge of SQL and Python, able to discuss logic, queries, or data flows.
• Experience in a tech or SaaS company environment.
• Remote work experience with strong command of remote tools (Slack/Zoom/GS/Asana) and support for US/UK clients.
• Strong communication skills in client-facing interactions.
• Detail-oriented with a structured, systems-focused mindset.

Responsibilities

• Manage the full customer lifecycle from onboarding through renewal.
• Act as a trusted advisor, combining business context with technical understanding.
• Translate client needs into documented processes, workflows, and service actions.
• Support data-driven conversations using platform metrics, reports, and integrations.
• Proactively resolve issues and manage expectations with clarity and professionalism.
• Partner with internal teams to align technical execution with client goals.
• Capture feedback, success stories, and opportunities for continuous improvement.

Skills

Remote collaboration

SQL knowledge

Python knowledge

Client-facing comms

SaaS experience

Process documentation

Tools

HubSpot CRM

Slack

Zoom

Calendly

Zapier

Job description

Hire Hangar, Inc. is seeking a Technical Customer Success Manager (SaaS) to guide clients from onboarding through renewal. This remote role aligns with US time zones (EST–PST) and reports to Executive Leadership.

You will leverage SQL and Python knowledge, work with HubSpot and collaboration tools, and partner with internal teams to ensure measurable outcomes and scalable service delivery. You enjoy a blend of technology, operations, and client-facing interaction.