Remote Renewals & Contract Lead – SaaS Growth

WhateverAI; Colombia; A distancia; COP 194.030.000 - 291.046.000; Jornada completa

Descripción de la vacante

HubSpot is seeking a Scaled Contract Manager to protect retention and drive successful renewals across its scaled customer segment. You’ll manage a high-volume book of business, identify customer risk early, and guide customers through renewal conversations with contract accuracy from start to finish.

This role blends consultative customer engagement with contract and commercial ownership in a fast-paced, digital-first environment, requiring clear, outcome-focused communication and collaboration

Formación

• 1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role.
• Comfort leading customer conversations involving renewals, negotiation, or complex topics.
• Ability to diagnose customer goals and challenges and provide clear, structured recommendations.
• Strong written and verbal communication skills, especially in renewal and contract-related discussions.
• Ability to manage multiple customer engagements in a high-volume, fast-paced environment.

Responsabilidades

• Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey.
• Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness.
• Lead renewal and commercial conversations, including negotiation and documentation of outcomes.
• Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication.
• Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals.

Conocimientos

Customer Success

Contract Management

Account Management

Negotiation

Communication

SaaS

Herramientas

CRM systems

Automation

Descripción del empleo

HubSpot is seeking a Scaled Contract Manager to protect retention and drive successful renewals across its scaled customer segment. You’ll manage a high-volume book of business, identify customer risk early, and guide customers through renewal conversations with contract accuracy from start to finish.

This role blends consultative customer engagement with contract and commercial ownership in a fast-paced, digital-first environment, requiring clear, outcome-focused communication and collaboration