Remote Product Operations Specialist

BLOSSOM; Norte; Remote; COP 60,000,000 - 120,000,000; Full time

Benefits offered by this job

100% Remote Work

Multicultural Environment

Learning & Exposure

Impactful Work

Job summary

Blossom, a U.S.-based fintech serving credit unions, seeks a Product Operations Specialist to join the Product team and report to the Director of Product. You will become the operational expert on one or more products and bridge Product, Configurations, Support and Implementations.

You will augment Support with deep product knowledge, handle bug triage, participate in deployments and pilots, and train teams to attain autonomy while addressing questions quickly.

Qualifications

• 3+ years in financial sector or fintech (banking, credit unions, card processors)
• 2+ years configuring, implementing or supporting financial products (savings, loans, cards or digital channels)
• 1+ year in production support, incident analysis or bug triage
• English level B2 or higher to work daily with U.S. credit unions
• Bachelor's degree in a related field is required or equivalent experience

Responsibilities

• Product Expertise & Onboarding: immerse in assigned products and stay current on changes
• Implementations & Pilots: support deployments, pilots, and feature stabilization
• Bug Triage & Second-Level Support: triage bugs and provide escalation-ready guidance
• Improvement Requests: evaluate enhancements and effort, escalate for roadmap priorities

Skills

Analytical thinking

Cross-functional collaboration

Ownership & urgency

Communication skills

Training others

Fast-paced environment

English proficiency

Education

Bachelor's degree in Systems Engineering, Industrial Engineering, Business Administration, Finance, or Economics

Tools

Core banking systems

Card processing

Job description

Blossom, a U.S.-based fintech serving credit unions, seeks a Product Operations Specialist to join the Product team and report to the Director of Product. You will become the operational expert on one or more products and bridge Product, Configurations, Support and Implementations.

You will augment Support with deep product knowledge, handle bug triage, participate in deployments and pilots, and train teams to attain autonomy while addressing questions quickly.