Remote Office Manager | Customer Service & Operations

Catchy Pest Control; Colombia; Remoto; COP 128.725.000 - 171.633.000; Tempo integral

Resumo da vaga

Catchy Pest Control in New York is seeking the first dedicated office team member to own the day-to-day office operations. You’ll be the main point person for customer calls, scheduling, and keeping technicians organized while ensuring payments and leads are tracked.

You’ll work directly with the owner and learn how the entire business operates. The right person will be sharp, dependable, organized, and quick to learn.

Qualificações

• Excellent English communication (speaking & writing).
• Professional on the phone with customers.
• Extremely organized with attention to detail.

Responsabilidades

• Answering customer calls, texts, and emails.
• Handling customer questions, concerns, and service issues.
• Scheduling and rescheduling services.
• Coordinating technician schedules and routes.
• Following up with leads and prospective customers.
• Following up on failed and overdue payments.
• Helping customers with billing questions.
• Keeping customer accounts, notes, and records accurate.
• Making sure follow-ups and important tasks don’t get missed.
• Keeping company systems and information organized.

Conhecimentos

Excellent English

Phone professionalism

Highly organized

Descrição da vaga

WAGE / SALARY: $900-1,200

We’re looking for someone who wants to become the person an owner can trust to run the office.

Catchy Pest Control is a growing pest control company in New York, and we’re hiring our first dedicated office team member.

The right person will eventually own most of the day-to-day office operation: taking care of customers, managing the schedule, keeping technicians organized, following up on payments and leads, and making sure things don’t fall through the cracks.

You’ll work directly with the owner and learn how the entire business operates.

We’re much more interested in finding someone who is sharp, dependable, organized, great

with people, and learns quickly than someone who checks every technical box on day one.

If you’re the type of person who naturally takes ownership and figures things out, keep reading.

THE JOB

You’ll become the main point person for the day-to-day office side of the business.

You’ll own things like:

• Answering customer calls, texts, and emails
• Handling customer questions, concerns, and service issues
• Scheduling and rescheduling services
• Coordinating technician schedules and routes
• Following up with leads and prospective customers
• Following up on failed and overdue payments
• Helping customers with billing questions
• Keeping customer accounts, notes, and records accurate
• Making sure follow-ups and important tasks don’t get missed
• Helping with customer retention and review requestsKeeping company systems and information organized
• Taking on additional office responsibilities as you learn the business

The goal isn’t for you to stay an assistant forever.

The goal is for you to learn the business well enough that the owner can increasingly hand you responsibilities and trust that they’re handled.

YOU

You’ll probably be a great fit if:

• You speak and write excellent English
• You’re confident and professional on the phone
• You’re extremely organized…>